Senior Bilingual Content Strategist, (Senior Consultant, Experience & Design)

Job Requirements Senior Content Strategist - Bilingual Spanish (Senior Consultant, Experience & Design) We are seeking a Senior Bilingual Content Strategist as part of our Senior Consultant, Experience & Design career path to lead content strategy and Spanish-language content quality. This role shapes content models, and bilingual content experiences across claimant and employer-facing portals supporting workers and businesses statewide. Working within an agile, human-centered design environment, you will ensure content is accessible, written in plain language, and culturally appropriate for a diverse population, while ensuring the accuracy and consistency of Spanish-language content and partnering with product, design, and engineering teams to integrate content seamlessly into sprint delivery cycles. This is a fully remote role. At Fearless , the Senior Consultant combines expertise in Content Design, Content Strategy, Product Design, Service Design, User Research, and UX leadership. This role will possess the necessary skills at an advanced level of proficiency for setting the vision, strategy, and systems that guide cross-functional design teams in creating scalable, impactful, and user-centered solutions. The role requires a balance of strategic foresight, design mentorship, and hands-on expertise to deliver high-quality products and services that meet user, customer, and organizational needs. Your Responsibilities in this Role: ● Lead end-to-end content strategy for digital portals, de fi ning content models, taxonomy structures, and governance frameworks. ● Review and approve all Spanish-language content to ensure translations are accurate, culturally appropriate, consistent with program terminology, and aligned with plain language and accessibility standards. ● Ensure legal, regulatory, and public bene fi ts content is accurately represented in Spanish while preserving the intent of source materials and making complex information clear, understandable, and accessible for diverse audiences. ● Localize all user-facing content into Spanish, adapting language and messaging to re fl ect cultural context and usability for Hispanic users. ● Conduct content audits and ROT analysis to assess existing materials and recommend improvements aligned to plain language and accessibility standards. ● Partner with product managers, UX designers, and engineers to integrate user-centered content into wireframes, prototypes, and production UI. ● Collaborate with engineering teams to de fi ne CMS technical requirements, work fl ows, and content migration strategies within agile sprint cycles. ● Develop and apply metadata frameworks, content types, and information architecture that support scalable, personalized digital experiences. ● Conduct user research and content testing to validate messaging effectiveness and iterate based on feedback from claimants and employers. ● Monitor content performance using analytics tools and adjust strategies to improve fi ndability, engagement, and user satisfaction. Portfolio Submission Please include a link to your portfolio with your application. Your portfolio helps our hiring team understand your previous work, design approach, and the role you played in creating solutions. The Impact You Will Create in this Role: Fearless Impact: Collaborates with cross functional teams Coach, mentor, and develop peers in a manner that allows for knowledge sharing that strengthens the design community within the organization Earn the trust of your customer and teammates by delivering world class services. Drive accountability and delivery by ensuring project objectives are not only met on time but aligned with client priorities and Fearless standards of excellence. Anticipate risks and implement proactive solutions to keep initiatives on track. Take ownership of risk management by monitoring deliverables across the team, identifying issues early, and coaching teammates on mitigation strategies while keeping leadership informed. Shape client engagement and intelligence-gathering efforts by actively cultivating relationships with stakeholders, synthesizing insights across the client organization and partner ecosystem, and providing Fearless leaders with actionable recommendations that inform strategy and strengthen delivery outcomes. Fearless Customer Impact: Deliver expected outcomes that are intuitive, accessible, and aesthetically compelling Offer and implement innovative solutions that include design best practices, tools, and research methods Serve as a trusted advisor in your area of expertise Lead and align stakeholders with product and project goals that drive adoption, retention, and customer satisfaction as well as Fearless success Work Experience PROJECT SPECIFIC SKILL AND EXPERIENCE REQUIREMENTS ● Minimum of 7 years of experience in content strategy, content design, or UX writing roles supporting large-scale digital platforms. ● Bachelor's degree in Communications, English, Journalism, or related fi eld, or equivalent work experience. ● Fluency in Spanish and English, with proven experience localizing content for Spanish-speaking audiences. ● Experience reviewing and validating professionally translated Spanish-language content, including legal, regulatory, or public bene fi ts information, to ensure linguistic accuracy, cultural appropriateness, consistency, and alignment with plain language principles. ● Demonstrated experience developing content models, taxonomy structures, and governance systems for enterprise CMS platforms such as Drupal, Web fl ow, or WordPress. ● Proven ability to apply plain language principles, accessibility standards, and human-centered design practices to digital content. ● Experience partnering with cross-functional agile teams including product managers, designers, and developers to deliver content within sprint cycles. ● Strong background conducting content audits, user research, and SEO optimization to improve content performance and user experience. Preferred Experience ● Experience supporting government digital services or public-facing bene fi ts programs. ● Familiarity with generative AI tools to streamline content work fl ows and enhance scalability. ● Google UX Design Certi fi cate or Content Strategy for Professionals specialization. Fearless Skills and Competencies Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships and draw logical conclusions to develop effective solutions. Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole. Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks. Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery. Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations. Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making. Managing Priorities & Client Alignment: Skillfully negotiates and manages conflicting priorities to strategically align decisions, enhancing service delivery and client satisfaction. Required Level of Proficiency: Advanced Application: You can perform the actions associated with a skill without assistance. You are recognized within your immediate organization as "a person to ask" when difficult questions regarding required skills arise. Physical Requirements: Ability to sit for extended periods while working on a computer or during meetings. Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying. Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills. Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds). Benefits Life at Fearless We’re a digital integration consultancy on a mission to build a better tomorrow. At Fearless, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we deliver smart, user-friendly solutions that make tech work better—for everyone. But great tech is just part of the story. What really makes us Fearless is our Purple Culture . What Makes Us Purple? Being Purple means you: Are valued as a whole person—not just a job title Get matched with work that plays to your strengths and passions Are supported by coaches, not micromanagers Have the autonomy and clarity to make decisions and drive impact Join a community that celebrates equity, curiosity, and innovation Do work that matters—every day We believe in flexibility, growth, and balance. Our benefits and culture are designed to support you in doing your best work—while making space for what matters to you outside of it. We’re proud to be an equal opportunity employer. At Fearless, we’re building a workplace that welcomes and respects everyone—across race, gender, age, religion, identity, background, and ability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Compensation at Fearless Fearless is committed to providing a competitive compensation package that will meet your current and future needs. Our philosophy is aimed at rewarding team member contributions, supporting long-term financial growth and security, and overall well-being. We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless — regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or willingness/ability to negotiate — is consistently paid fairly based on alignment to the needs and requirements of the role. The salary range for this position is: Minimum Salary: $96,132 Salary Midpoint: $124,971 Maximum Salary: $162,462 Hiring Range for Role: $96,132 - $126,000 *This position is eligible for a discretionary bonus based on individual and company performance criteria. Benefits at Fearless At Fearless, we take care of our team—because when you're supported, you can do your best work. We offer a flexible, family-friendly environment with benefits designed to support your health, growth, and life outside of work. For Full-Time Team Members (Starting Day One): Flexible, life-friendly schedules 100% coverage for our medical HSA plan + HSA contributions Dental & vision covered 100% for you and your dependents Competitive premiums for HMO/PPO and dependent coverage 401(k) with 4% match & immediate vesting Paid Parental Leave and 12 weeks paid FMLA Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave Up to 15 days for Jury Duty and Bereavement Leave Education, wellness, and tech allowances Referral bonus: $6K–$12K for each successful referral Pet insurance & discount plans Employee Assistance Program (EAP) Legal support, life insurance, disability coverage Performance-Based Bonuses: We believe your impact should be recognized. Our bonus program rewards both shared company success and individual contributions. Learn more about our bonus incentives here . Reasonable Accommodations Fearless is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at [email protected] . So, What’s Next? We’ve refined our hiring approach to make sure every team member is a great fit for Fearless—and that we’re a great fit for you, too. If there’s alignment, we’ll reach out to kick off the interview process. Depending on the role or project, your experience may vary slightly, but it typically includes: 1. Introductory Interview You'll connect with a recruiter to: Build rapport and get to know each other Review your experience and skills Talk through salary expectations and role details Set expectations for the rest of the process 2. Technical Assessment We'll invite you to complete a role-specific assessment to see your skills in action. This helps us keep our hiring process fair and consistent. You can learn more about what to expect here . 3. Skills + Business Fit Interview This is where we dig deeper to: Review findings from any technical assessments Walk through situational and values-based questions Explore how your approach aligns with Fearless culture and project needs Some roles may also include customer interviews based on specific project requirements in addition to background check and security clearance requirements. Where You Can Build with Fearless At Fearless, we strive to build a powerful and diverse team. We are currently licensed and set up to hire talented individuals residing in the following 16 states: Alabama, California, Delaware, District of Columbia, Florida, Georgia, Maryland, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, and West Virginia. #LI-Remote