Senior Billing Analyst

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact. Williams Lea is hiring for a Remote Senior Billing Analyst! The Senior Billing Analyst is a key resource for the client’s billing team and will be responsible for all aspects of client billing including bill preparation, daily process administration, research and analysis, troubleshooting, problem resolution, reporting and any special assignments. The position is also responsible for creating budget projections for clients, assisting in some collections, interpreting, and communicating client billing guidelines in support of both client and colleagues and coordinating special billing arrangements. Location: Columbus, OH (remote) Job duties (* denotes an “essential function”) *Perform work editing, preparing or processing legal invoices and prebills/proformas according to established procedures and guidelines *Submit and manage rejections of electronic invoices in designated client system *Assist customers with billing/e-billing inquiries, troubleshoot issues and follow-up with operational areas on the client side. *Understand and comply with all assigned client billing guidelines and demonstrate understanding through use of effective communication *Meet contracted deadlines for accepting, completing, and delivering all work *Execute accruals, budgets, and information and data requests *Execute monthly invoices as assigned *Provide exemplary support to client partners and Williams Lea supervisors and managers, keeping them fully apprised of statuses and action plans on key issues and problems *Provide workflow guidance to more junior team members *Serve as value-added subject matter expert and support resource for billing staff *Perform daily departmental duties as assigned Ensure the team is current on relevant billing topics and activity Collaborate with other financial colleagues to resolve issues and ensure optimal execution of departmental responsibilities Communicate issues and resolutions timely, effectively, and professionally Serve as back up to fellow team members, as appropriate Proactively recommend process and procedural enhancements including but not limited to documenting processes and improvements Assists with updating documentation relating to special billing arrangements. Create and maintain required spreadsheets to track/monitor various functions as needed. Interact with clients in person, over the phone or electronically with care and professionalism Complete special projects as assigned Adhere to Williams Lea policies in addition to client site policies Train new Billing Analysts/Associates Job qualifications Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history Strong analytical and critical thinking skills Minimum four years of billing experience in a law-firm or professional organization required. Five years or more preferred. Must be a team player with strong interpersonal skills Superior customer service and a demonstrated ability to work in challenging and dynamic environment Self-directed with a strong work ethic; capable of working independently with limited supervision Ability to work outside of established business hours and adjust personal schedule to meet deadlines is required Ability to multitask and meet stringent deadlines in a fast-paced work environment. Excellent organizational and time-management skills. Demonstrated proficiency with Microsoft Office products, MS Excel, including advanced features such as pivot tables, graphs, formulas, macros Experience working with client Document Management Systems (DMS) Ability to create spreadsheets, manipulate data and generate reports Detail oriented with excellent organizational and time-management skills Excellent verbal and written communication skills with ability to effectively present results to senior management Ability to perform well in cross-functional environment and to interface effectively and successfully with senior management, vendors, and client staff Ability to professionally handle matters of a sensitive nature with confidentiality Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred Ability to work overtime as needed during peak or critical periods. Ability to maintain the highest level of confidentiality. Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization. The salary range for this role at the noted RRD location is $25/hour to $36.97/hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts. RRD is an Equal Opportunity Employer, including disability/veterans At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process. All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.