Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. College or university degree required. General Profile Requires knowledge and experience in field. Uses best practices and knowledge of business issues to improve products or services. Solves complex problems and takes a new and actionable perspective on existing procedures. Receives minimal guidance and is a self-starter. Acts as a resource for colleagues with less experience. Functional Knowledge Requires conceptual expertise of theories, practices, and procedures. Business Expertise Has knowledge of best practices and team integration. Is aware of the competition and what makes them different in the market. Impact Impacts a range of customer, operational, project or service activities. Works within broad guidelines and policies. Leadership Acts as a resource for colleagues with less experience. May guide small projects with manageable risks and resource requirements. Problem Solving Solves complex problems. Offers a new perspective on existing solutions. Exercises judgment based on reviewing many sources of information. Interpersonal Skills Ability to clearly explain difficult or sensitive information. Works to build consensus within a team. Responsibility Statements Facilitates the implementation of the Business Process Management System. Leads Six Sigma black belt projects for black belt certification. Coaches green belt and lower complexity projects across the business. Coaches the quality team on how to build a transaction monitoring framework. Gathers employee ideas on process improvement. Performs other duties as assigned. Complies with all policies and standards.
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