Senior Business Analyst

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands, including Betway and Jackpot City. We’re a powerhouse built on ecades of expertise and we’re changing the game for good. Our mission is to give our customers a superclass entertainment experience. Who we’re looking for We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group International, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. Why we need you We’re building experiences that wow our customers – and that starts with bold, curious people who want to do work that matters. If you’re hungry to grow, excited by impact and ready for a challenge that will supercharge your career, this could be your moment. As our Senior Business Analyst, you’ll play a key part in delivering business and technology solutions that align stakeholder needs with strategic objectives, translating current-state processes into future-state capabilities, getting hands-on with facilitating workshops, eliciting and analysing requirements, engaging with business and technology stakeholders, documenting business and functional requirements, mapping current and future state processes, validating solutions, supporting delivery teams, and driving requirements through to implementation. Your drive and ideas will help us move faster, improve smarter, and stay ahead of the game. What you’ll do You’ll take ownership of work that gives us our competitive edge, including: Leadership & Mentoring Act as a thought leader within the Business Analysis team, promoting best practices and continuous improvement. Influence strategic decision-making by presenting well-structured analyses and recommendations to senior leadership. Requirement Gathering & Analysis Lead workshops and stakeholder interviews to elicit, prioritise, and validate complex business requirements. Develop comprehensive business cases, feasibility studies, and cost-benefit analyses to support decision-making. Translate high-level business needs into detailed functional specifications, user stories, and acceptance criteria. Agile Delivery Support Actively participate in Agile ceremonies such as sprint planning, backlog refinement, daily stand-ups, and retrospectives. Prioritize requirements and ensure clarity and feasibility of user stories with acceptance criteria. Strategic Analysis & Process Improvement Analyse current business processes, systems, and data to identify inefficiencies and opportunities for optimization. Drive continuous improvement initiatives, ensuring alignment with long-term strategic goals. Recommend innovative solutions to address complex business challenges and deliver measurable value. Stakeholder Engagement & Management Build and maintain strong relationships with senior stakeholders, including executives, product owners, and external partners. Provide timely updates on project task progress, risks, and dependencies. Facilitate conflict resolution and negotiation to align diverse stakeholder interests. Documentation & Reporting Maintain detailed and accurate documentation, including process maps, data flows, and system designs. Create visual aids such as wireframes, mockups, or prototypes to clarify requirements. Ensure that all documentation is up to date, accessible, and aligned with organizational standards. Testing & Validation Support testing efforts by creating detailed acceptance criteria and validating delivered functionality against requirements. Facilitate user acceptance testing (UAT) and address feedback to ensure successful handover. This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow. What you’ll bring You’re someone who brings: Clear, confident communication (written and verbal), and the ability to breakdown complex ideas A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals Strong organisational skills and the ability to manage multiple projects without dropping the ball Exceptional attention to detail and a commitment to high‑quality work Adaptability – you stay sharp, productive and positive in fast‑moving environments Business Analysis Diploma, Business Administration, Information Technology, Computer Science, BSc, B.com, B.Bus Sci or equivalent. Advanced knowledge of Agile methodologies, including Scrum, Kanban, and Scaled Agile Frameworks (e.g., SAFe, DSDM). Expertise in writing detailed user stories, epics, and acceptance criteria. Proficiency with Agile tools like Jira, Confluence, and process modelling tools such as Visio or Lucidchart. Strong analytical skills with the ability to synthesize complex information into actionable insights. Proven track record of successfully delivering complex projects and driving measurable business outcomes. Desirable skills you’ve got up your sleeve It would be great if you also have some the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Experience in leading enterprise-wide transformation projects. Knowledge of emerging technologies such as AI, machine learning, and cloud computing. Familiarity with UX/UI principles and tools for prototyping and journey mapping. Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you’ll get back We invest in your growth and wellbeing, so you can bring your best: Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast. Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career. Support that has your back. Our Employee Assistance Programme offers resources for you and your family. Group Life Cover Funeral Fund Benefit Income Continuation Benefit Medical Aid Subsidy Retirement Annuity Subsidy Ready to feel superclass? At Super Group, your experience matters. We’re honest, fair, and focused on helping you succeed – and your work will have real impact from day one. Game on! *Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. *Shortlisted candidates may need to complete an assessment. This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Should you not hear from us within 2 weeks, please deem your application as unsuccessful. The perfect place to work, play and grow!