Senior Business Analyst

Senior Business Analyst It’s your career – make it matter Apply now This is us At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development. This is the job In Bulgaria we are actively seeking a professional to lead the business and reporting requirements workstream for Group CRM changes, ensuring that CRM decisions are translated into clear reporting requirements, agreed business rules, documented impacts and formal business sign-off. This is you Strong workshop facilitation and stakeholder-management skills. Experience translating business process changes into reporting requirements. Understanding of management reporting, KPIs, data definitions and product/report ownership. Ability to work across business, CRM, risk, data and reporting teams. Comfortable creating clear documentation, decision logs and sign-off packs. Enough data awareness to understand fields, filters, hierarchies and downstream reporting impacts without owning the technical model design. This is your role Facilitate workshops with CRM, Risk, EDP/reporting, Markets, and business stakeholders. Document reporting requirements, business rules, KPIs and decisions. Build an inventory of reports and products affected by the CRM changes. Secure sign-off from reporting owners and business stakeholders on the required reporting outcomes. Maintain traceability from CRM decision to reporting impact and sign-off. Expected BA deliverables: reporting requirements pack; impacted reports inventory; workshop outputs and actions; business impact assessment; KPI/data definition sign-off; traceability matrix; and reporting input for SIT/UAT/regression testing. What awaits you at Avenga? Through our values – Better Minds, Bolder Ideas, and Bigger Hearts – we strive to provide you with the tools, autonomy, trust, and assistance you need to excel. Enjoy benefits like private health insurance, well-being programs, flexible and hybrid work models, laptops and gear, training opportunities, language classes, social events, and more. At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others. Locations Sofia, Ruse Remote status Fully Remote Technology Business Analysis Seniority Senior-level Your way in starts here APPLICATION Send us your application, we are ready to hear your story and explore how we can grow together. REVIEW Our team carefully reviews every application with curiosity and care. If your profile isn’t the right fit today, we will keep it in mind for future opportunities that match your skills and ambitions. TALENT ACQUISITION INTERVIEW You will meet our Talent team to talk about your goals and learn more about who we are, what we offer, and how we support our people. TECHNICAL INTERVIEW Our tech interview is all about diving deeper into your expertise and understanding your strengths, how you solve problems, and how you think – no trick questions, just a meaningful conversation. CUSTOMER INTERVIEW For some roles, especially when our clients are closely involved, you might also have a conversation with them – it’s a chance for everyone to align and get to know each other better. JOB OFFER If we both feel it’s the right match, we will send you an offer to join us. And even if it’s not the time just yet, you’ll always hear back from us. WELCOME! Your new team is excited to meet you, support you, and build something great together. Let’s make your first day the start of a journey that shapes a career that matters.