Senior Business Analyst

Senior Business Analyst Founded in 1994 and headquartered in Switzerland, ERNI is a leading Software Development company with over 800 employees worldwide. Specializing in IT and software engineering, we drive innovation in process and technology. Our first service center in Asia Pacific, located in Metro Manila (Mandaluyong), supports clients across Europe, APAC, the Philippines, and the USA. As we continue to grow, we're looking for passionate and motivated individuals to join our team. Why ERNI is the Perfect Place for You: 🏡 • International Exposure: Work with global clients on cutting-edge projects. • Inclusive Culture: Thrive in a collaborative and diverse work environment. • Career Development: Enjoy continuous learning and professional growth opportunities. 🤩Perks and Benefits: • Career Stability: Enjoy a stable career path with ample project opportunities. • Skill Enhancement: Access free training and certifications. • Baby Basket: To welcome your newborn to the ERNI family. • Fruit Basket: Boost of vitamins during hospitalization. • Office Perks: Enjoy free snacks and coffee. 🔐Growth and Opportunities: • Free Training: Advance your skills through technical and non-technical training. • Challenging Projects: Engage in complex software projects across MedTech, Industry, Finance, and Transportation. • Supportive Environment: Benefit from a team dedicated to guiding and supporting your success. • Recognition and Advancement: Receive acknowledgment for your efforts and opportunities for promotion. • Open Communication: Experience transparency and value your input in our culture. ⏱Flexibility: • Hybrid Work Setup: Combining days in the office with flexibility to work from home. 🎉Events: • Connect and Celebrate: Participate in a variety of events, including Leisure, Summer, Family, Social, and Year-End gatherings. 👋What are our wishes? We are seeking an experienced Senior Business Analyst with a strong Agile background to work closely with business stakeholders and technical teams in delivering business solutions. The role involves gathering and documenting requirements, improving business processes, supporting solution delivery, and ensuring business needs are met throughout the project lifecycle. Qualifications Bachelor's degree in Information Technology, Business, Information Management, Accounting, or a related field. At least 10 years of Business Analysis experience, including 5 years in a Senior Business Analyst role. Experience in banking, financial services, or accounting environments. Strong experience in business process analysis and documentation. Experience supporting Quality Assurance and User Acceptance Testing. Familiarity with vendor management, contract lifecycle management, or government procurement is an advantage. Understanding of Agile and Waterfall methodologies, SDLC, and project lifecycle management. Hands-on experience with Azure DevOps for backlog management, user stories, and documentation. Working knowledge of Microsoft technologies such as SharePoint, Power Platform, Microsoft Teams, Dynamics 365, and Power BI . Knowledge of ITIL best practices is a plus. Excellent analytical, problem-solving, stakeholder management, and English communication skills. 💼How can you contribute to the team? Key Responsibilities Business Analysis Lead requirements gathering sessions and workshops with stakeholders. Analyze, document, and refine business requirements into user stories and acceptance criteria. Maintain project requirements and supporting documentation in Azure DevOps. Analyze and improve business processes. Stakeholder & Project Collaboration Partner with Product Owners to refine and prioritize the product backlog. Collaborate with business users, developers, QA teams, and vendors throughout the project lifecycle. Present business requirements and proposed solutions to stakeholders. Serve as the bridge between business and technical teams to ensure clear communication. Testing & Delivery Support Support User Acceptance Testing (UAT) and validate business requirements. Work with QA teams to define test scenarios and acceptance criteria. Monitor and help resolve defects and issues to ensure successful project delivery. Location: Ortigas, Mandaluyong City Work Setup: Hybrid ( required to report onsite at least once per month, subject to project and business needs) Work Schedule: 8:00 AM - 5:00 PM, Manila Time Type: Project-based (minimum 1 year, subject to extension) / Staff Augmentation Switzerland · Germany · Spain · Slovakia · Romania · Philippines · Singapore · USA ERNI Development Center Philippines Inc. , 9th Floor, Lica Malls Shaw, 500 Shaw Boulevard, 1555, Mandaluyong City, Philippines +63 5310 1707 | www.betterask.erni | [email protected] Department Customer Experience Role Business Analyst Locations Metro Manila Remote status Hybrid Employment type Contract About ERNI Philippines We deliberately focus on what we know best. 18 Locations in 8 Countries 800+ Employees across the Globe ISO Certified