Senior Business Analyst - Pega

Senior Business Analyst - Pega Drive seamless, compliant, and scalable Pega insurance solutions as our Senior Business Analyst in an exciting hybrid role in Manchester. Employment Type: 1-year Fixed Term Contract Work Location: Hybrid (2 to 3 days per week on-site) at 6 Goods Yard Street, Manchester, M3 3BG, United Kingdom. Visa / Work Authorization: New visa sponsorship is not provided; only visa transfers are accepted. Candidates must hold a valid ID and work permit for the UK (any nationality accepted based in UK). Interview Process: 2 technical rounds, followed by a client round and a manager round. About the Role: We are seeking an experienced " Senior Business Analyst" with deep expertise in Pega applications, Insurance, and Complaints Management within the European market for one of our client, a global digital products and services company specialising in AI-powered solutions, cloud transformation, data modernisation, and digital engineering. The organisation supports businesses across multiple industries in accelerating digital transformation and improving operational efficiency. The ideal candidate will have a strong understanding of European insurance regulations, compliance requirements, and complaint handling frameworks. This role acts as the key liaison between business stakeholders, customer delivery teams, and internal delivery teams to ensure the successful delivery of compliant and scalable Pega solutions. What You'll Do? Conduct discovery workshops and requirement-gathering sessions with business stakeholders, SMEs, and operational users. Analyze current business processes and define future-state processes for Insurance and Complaints Management. Act as the bridge between customer business teams, customer delivery teams, and internal delivery teams. Translate business requirements into functional specifications, process flows, user stories, and acceptance criteria. Own and manage requirements documentation, backlog refinement, and requirements traceability. Write high-quality Epics, Features, User Stories, and Acceptance Criteria in JIRA. Drive backlog grooming, refinement sessions, sprint planning, and stakeholder workshops. Work closely with Pega Architects and Developers to design and deliver business solutions. Ensure business requirements align with European insurance regulations, complaint handling standards, and compliance obligations. Support SIT, UAT, business validation, and production rollout activities. Collaborate with Compliance, Risk, Legal, and Governance teams to ensure regulatory adherence. Who You Are? Experience Level: 8 to 13 years of total professional experience. Business Analysis: Minimum 8+ years of core Business Analysis experience. Pega Expertise: Minimum 5+ years of experience working on Pega-based implementations. Domain Knowledge: Proven experience in the Insurance and Complaints Management domains, with a strong understanding of European insurance organizations and regulatory environments. Core Skills: Pega Business Analyst expertise, Business Process Management (BPM), Pega Platform, backlog grooming & refinement, Agile/Scrum methodologies, UAT & business validation, alongside exceptional communication and facilitation skills. Certifications: Preferred Lead Business Architect certification. Availability: Immediate joiners or candidates on short notice are preferred. About Sperton Sperton UK is part of Sperton Global, a recruitment and consulting company with an international reach. We are committed to helping our clients achieve success in their hiring processes, finding the right people for the right positions. Department Sales & Marketing and Business Development Locations Manchester Remote status Hybrid Employment type Contract Job location Manchester, United Kingdom Workplace & Culture at Sperton At Sperton, we believe that great results come from great people. Our culture is built on trust, collaboration, and a shared passion for delivering quality in everything we do. We are a Norwegian-owned international company with colleagues across Europe, Asia, and the USA , working together seamlessly across time zones and cultures. Our teams are diverse, yet united by the same goal — to connect people and companies in meaningful ways. We value openness, initiative, and continuous learning. Everyone at Sperton is encouraged to take ownership, share ideas, and challenge existing ways of working to make our solutions even better. Even though we operate globally, our approach is personal. We take pride in creating a supportive and inclusive environment where people feel heard, respected, and motivated to grow — both professionally and personally.