Senior Business Analyst - Tangerine

Please be advised that our Careers site will be unavailable from November 28 at 12am ET to November 29 12am ET for scheduled system maintenance. Requisition ID : 270825 At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration. Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work. Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment. Let’s shape the future of banking together! What you will be doing: The Senior Business Analyst's primary role is to elicit, analyze, validate, define and write the business requirements and technology independent processes and solutions that meet the needs across various domains. This role will bridge the gap between the business need and technology solution, while keeping customer centricity and digital experience top of mind. The successful candidate has several years of deep, practical business analysis and/or business systems analysis experience (or equivalent) with complex cross-functional features across channels, applications, products and digitization. They will also support requirements related to the activities across the lifecycle of the initiative (e.g. design and development, testing, implementation). In addition, they are expected to collaborate and actively engage with other Business Analysts and contribute to the Business Analysts Community of Practice (CoP). The Senior Business Analyst will report directly to the Manager/Senior Manager of Business Analysis in Digital Product Experience (DPX). Is this role right for you? - In this role you will: Work with the Product Owner, Designer, Technical Lead and Stakeholders to capture and document the product vision and business and technical requirements. Responsible for thoroughly understanding and communicating stakeholder requirements and distributing relevant information, documentation and artifacts to stakeholders. Responsible for the preparation, completion and compliance of business and technical requirements based on business needs; go to person for clarity of vision and requirements. Document (whether elicit or implicit) requirements using interviews, document analysis, requirements workshops, surveys, use cases, scenarios, business analysis, workflow analysis and modern agile practices i.e. canvas and user story mapping. Supports the Product Owner to manage requirements related activities and deliverables throughout the delivery life cycle (e.g. change requests, issues, risks, schedules, status reporting etc.). Work with the Delivery Teams to identify, anticipate, assess, manage and resolve issues and risks related to requirements' activities and deliverables. Translate standard business and technical requirements into user stories and acceptance criteria. Support story mapping by decomposing epics into user stories. Support the Product Owner with data insights to drive customer centric experiences and priorities. Proactively communicate and collaborate with external and internal stakeholders. Work collaboratively with cross-functional matrix teams to develop and maintain thorough knowledge of product, system and process capabilities and promote customer centric solutions. Execute and maintain the requirement traceability matrix to meet audit requirements. Championing a client- obsessed culture Leveraging a growth mindset, embracing learning and continuous improvement Contributing to a dynamic workplace fostering trust, integrity and inclusion Removing obstacles to drive momentum across teams Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have: 5+ years of work experience in a Business Analyst role (or equivalent) with preference in the digital space (Mobile, Web/Online) Working experience with microservices and APIs; with hands-on experience using Postman considered an asset. Strong analytical skillset required. Agile mindset and working knowledge and experience in various delivery models, including agile, waterfall, hybrid frameworks. Proven methods of aligning stakeholders and communicating information that enables transparency on the underlying issues and potential solutions Customer-centric mentality High proficiency in MS Word and MS Visio and thorough experience with as-is to-be process flow mapping and sequence diagrams Working knowledge in the use of JIRA / Confluence Effective presentation, facilitation, analysis and problem solving skills Able to work independently with focus on time management to meet deadlines Ability to deliver seamless execution whether on-site or remote Ability to work in a fast paced, demanding and rapidly changing environment Ability to deal with high-level of ambiguity Detail-oriented with a high degree of accuracy and results-oriented; be diligent and work with a sense of urgency Very strong organizational sense and effective time and priority management Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, managers and subject matter experts and ability to negotiate effectively Strong strategic relationship skills Previous Delivery partner roles (i.e. QA, Dev, Design, Process, etc.) are considered an asset Technical background is considered an asset International Institute of Business Analysis (IIBA) certification is an asset Product Owner experience is an asset Comfort and confidence adapting to new tools and ways of working AI fluency A craving to contribute to a high-performing team Ability to drive results in periods of change Track record of fostering an inclusive culture What's in it for you? You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success! You will have access to thousands of online and in-person courses so you can shape your career growth with support from diverse industry leaders. You will get our help to save for your future and to invest in your total well-being through our Tangerine benefits. You belong here, and we are equal and uncomplicated. Bring your true self to work, dress codes don’t apply here. You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors. Location(s): Canada : Ontario : Toronto At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. Job Segment: Business Analyst, Call Center, Systems Analyst, Banking, Technology, Customer Service, Finance