Senior Business Operations Manager, Product Value Realization

Overview Overview: HealthEdge is scaling its BPaaS operations and must demonstrate quantifiable returns on its product investment decisions. This role exists to own that proof. The Sr. Business Operations Manager, Product Value Realization owns collaboration and value creation between HealthEdge's product organization (structured by product line) and its delivery organization (structured by function). This role drives high-priority delivery-originated requests through the Product Development Lifecycle (PDLC), ensuring that enhancement opportunities are properly framed, prioritized, and delivered, and that the value they were projected to create is rigorously validated after the fact. Following delivery, the Sr. Business Operations Manager, Product Value Realization compares estimated vs. realized value to sharpen future assessments and inform prioritization. Requestors whose value estimates prove inaccurate will face heightened scrutiny on future submissions, creating accountability for credible business cases. Essential Duties & Responsibilities Product Governance & Initiative Execution Own end-to-end PDLC governance for Delivery-originated requests across all phases: Articulate & Prioritize → Discovery → Solution & Size → Design & Build → Test → Release & Validate Own the review of incoming delivery requests in partnership with the Product Operations team; validate problem statements, opportunity costs, and success criteria before requests advance Translate strategic themes into initiative plans with detailed milestones, deliverables, and accountable owners Lead end-to-end execution across multiple workstreams, guiding cross-functional teams through delivery Apply PDLC governance standards consistently; track progress, risks, issues, and outcomes with structured methods Own the weekly Product + Delivery alignment forum and deployment readiness cadence; deliver executive-ready status reporting Value Measurement & Realization Own the initiative KPI framework linking financial and operational outcomes to BPaaS operational metrics (e.g., FTE staffing requirements, time per transaction, SLA compliance rates) Define and track both input metrics (e.g., share of requests with validated problem statements, PDLC cycle time per phase, estimate accuracy rate by requestor) and output metrics (e.g., FTE reduction, transaction time, SLA attainment) – and hold the distinction between the two clearly in all reporting Quantitatively validate the value delivered by new functionality after release; compare actuals against the estimates that drove prioritization Reinject realized value data back into the prioritization process to continuously improve the quality of the enterprise enhancement pipeline Identify performance gaps and lead course correction when initiatives fall short of projected impact Own the continuous improvement agenda for value assessment frameworks, execution processes, and tooling Strategic Structuring & Problem Framing Pressure-test assumptions and problem definitions to ensure initiatives are outcome-driven and value-accretive Clarify business problems, opportunity costs, and value creation potential with the rigor of a structured finance analysis Identify cross-functional trade-offs and present structured options to executive stakeholders Track the accuracy of value estimates submitted with enhancement requests; incorporate realized-vs.-estimated variance into future prioritization recommendations, with heightened scrutiny applied to requestors with a pattern of overestimation Stakeholder Engagement & Risk Management Collaborate with senior leaders and functional teams across product and delivery to foster joint alignment and accountability Drive decision-making processes to resolution; escalate risks and issues with clear framing and recommended options Build and maintain strong cross-functional relationships within complex, matrixed organizational structures Proactively identify execution risks and interdependencies across initiatives; develop and implement mitigation plans Navigate ambiguity, providing clarity and driving outcomes when priorities shift Minimum Required Qualifications 7+ years of total experience, including meaningful experience in investment banking, structured finance, or a comparably rigorous analytical professional services environment, with a demonstrated track record of modeling, stress-testing, and presenting quantitative value cases to executive audiences Demonstrated ability to define and track both input and output metrics, and to apply the same analytical discipline to post-delivery validation as to pre-delivery estimation Experience leading complex, cross-functional initiatives within large organizations Strong organizational, problem-solving, and execution skills Excellent communication and stakeholder management capabilities across both technical and operational audiences Comfort working in ambiguous and fast-evolving environments Proven ability to structure ambiguous problems, develop executive-ready materials, and drive strategic outcomes without formal authority Preferred Experience in enterprise transformation or strategy execution within a SaaS or technology-enabled services company Familiarity with KPI frameworks, OKRs, and value realization tracking Experience in healthcare SaaS and/or health plan operations What Success Looks Like On-time, on-scope delivery of assigned initiatives Achievement of defined KPIs and quantified business outcomes, with realized value tracking against pre-delivery estimates Demonstrated improvement in value estimate accuracy across the enhancement request pipeline over time Clear, current visibility of risks, issues, and dependencies across all active initiatives Strong stakeholder alignment across product and delivery leadership Geographic Responsibility: Remote, US Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work across multiple time zones in a hybrid or remote work environment. Long periods of time sitting and/or standing in front of a computer using video technology. May require travel dependent on company needs. The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities. #LI-Remote ** The annual US base salary range for this position is $147,000 to $158,000 . This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.