Senior Business Process Improvement Consultant (Healthcare/Gov)

Apply Description PCG Consulting Group is a leading minority-owned consulting firm headquartered in Chicago, IL. We partner with Deloitte and public-sector clients to deliver hands-on transformation support across complex government healthcare environments. We are currently seeking a Senior Process Transformation Consultant to support a large-scale state and local healthcare modernization program focused on improving operational efficiency, accountability, and service delivery. This is a hands-on, roll-up-your-sleeves role not a documentation-only position. We are looking for someone who enjoys diagnosing operational challenges, working directly with frontline teams, and building practical solutions that actually get implemented. Role Overview In this role, you will lead current-state process assessments and design future-state workflows across healthcare and government operational teams. You will work directly with business leaders, supervisors, and frontline staff to understand how work is truly performed not just how it is supposed to work on paper. You will then translate findings into streamlined, implementable process designs that improve efficiency while maintaining compliance in a regulated environment. What You Will Do Lead current-state workflow assessments across healthcare or government functions Conduct structured interviews and facilitate working sessions with operational leaders and staff Document process flows, decision points, system interactions, controls, and handoffs Identify inefficiencies, bottlenecks, compliance gaps, and redundancy Design future state workflows that are realistic, actionable, and aligned to operational constraints Develop clear process maps (Visio/Lucid/etc.), supporting narratives, and decision-ready documentation Partner with stakeholders to validate findings and align on recommended changes Support early stage implementation and change adoption efforts Independently manage multiple workstreams while aligning with overall program goals What Success Looks Like Operational teams feel accurately represented in process documentation Future-state workflows are practical and ready for implementation Stakeholders gain clarity and confidence in decision-making Process improvements move from analysis into action You build trust quickly through preparation and execution Engagement Details Location: Primarily remote Travel: Limited travel to Chicago as needed Duration: Medium-term engagement Expenses: Reimbursed Requirements 6+ years of experience in process improvement, operations consulting, or business process transformation Experience leading current-state to future-state redesign efforts Experience in healthcare, public sector, or other regulated environments Strong facilitation and stakeholder engagement skills Experience developing professional process maps and workflow documentation Ability to work independently in a client-facing environment Strong written and verbal communication skills Preferred Experience State or local government program experience Healthcare operations, eligibility, shared services, or benefits administration exposure Lean, Six Sigma, or operational excellence experience Experience supporting implementation (not just design)