Senior Canadian Team Lead/CSR

About JORI Logistics At JORI Logistics (JORI), we transform Freight Forwarding and Customs Brokerage into a competitive advantage for importers and exporters. Our clients rely on us to handle their global transportation needs so they can focus on what matters most—growing their businesses. As a family-owned and operated company headquartered in Calgary, with offices in Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter. Since 1992, we’ve provided turnkey logistics services including Canadian and U.S. Customs Brokerage, Air Freight, Ocean Freight, Ground Freight, Trade Consulting, and more. For more information about our team and services, please visit our website. About the Opportunity JORI Logistics is seeking a highly experienced Senior Trade Compliance Specialist (Licensed Customs Broker) to serve as our lead subject matter expert for all Canadian trade compliance matters. Reporting directly to the Manager of Canadian Operations , this senior-level role holds full ownership of the Canadian adjustment process and serves as the primary consultant for complex client compliance inquiries. This position goes beyond day-to-day execution and plays a critical role as an educator, mentor, and strategic advisor to both internal teams and external clients. The ideal candidate is a proactive, self-directed leader with deep regulatory expertise who can mitigate risk, improve compliance accuracy, and provide trusted guidance to both operations and client stakeholders. Your responsibilities include, but are not limited to: 1. Canadian Adjustment Process Ownership Manage the end-to-end adjustment process under CARM , including Commercial Accounting Declaration (CAD) adjustments, mass adjustments, and voluntary disclosures Ensure all CAD adjustments are prepared accurately and submitted within CBSA pre- and post-payment timelines Conduct root cause analysis to identify error trends and implement corrective actions Provide training and guidance to internal teams to reduce recurring discrepancies 2. Client Consulting, Education & Engagement Act as the senior compliance Subject Matter Expert (SME) for complex Canadian customs inquiries Serve as the primary compliance point of contact for client consultations Lead client meetings and deliver presentations on specialized compliance topics such as tariff classification, customs valuation, rules of origin, and CARM Contribute to Canadian compliance educational content, including regulatory updates and client-facing webinars Represent JORI and support clients during CBSA compliance verifications and audits 3. Regulatory Administration & Operations Leadership Lead internal and external initiatives related to the CARM Client Portal (CCP) , including delegated authority workflows Continuously evaluate, enhance, and optimize internal compliance processes Provide expert mentorship, guidance, and support to junior team members and operations staff About You Required Licensed Customs Broker (LCB) / Qualified Person designation Minimum 7–10 years of progressive experience in Canadian customs brokerage and trade compliance Deep working knowledge of the Customs Act, Customs Tariff, SIMA , and OGD/PGA requirements Extensive hands-on experience managing CAD adjustments (formerly B2s) and CBSA compliance verifications within the CARM environment Exceptional verbal, written, and presentation skills, with the ability to translate complex regulations into actionable business guidance Strong ability to operate autonomously while collaborating cross-functionally Assets / Preferred Certified Trade Compliance Specialist (CTCS) designation (highly desired; candidates without certification will be expected to obtain it) Experience delivering client webinars, training sessions, or compliance presentations What We Offer As a productive member of our team, you will be rewarded with a competitive annual salary, as well as a range of attractive benefits, including: Paramedical coverage and benefits Group insurance Work flexibility with our hybrid work model in Calgary Career growth opportunities with our international portfolio Education support and personal development programs Reimbursement for home office equipment set up An opportunity to join a family-first, tight-knit team with incredible culture! Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach, apply now!