Senior Client Project / Programme Manager

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Senior Client Project / Program Manager is an advanced subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex. This role may also be involved in larger-scale programs and is responsible for delivery across multiple business areas, geographies and technologies. The primary responsibility of the Senior Client Project / Program Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to organization or to the client's support operations). This role may take responsibility for the management of projects and programs within more complex/partnership accounts and collaborate and engage with senior members involved in program delivery at the client site. In this instance, the Senior Client Project / Program Manager leads the coordinated management of multiple related projects within a program to achieve the business objectives and ensure the strategic benefits are transitioned to the client organization. Key responsibilities: Leads and directs concurrent standard or complex projects and in the case of program management, ensure the management of multiple related projects directed towards a common objective. Engages with stakeholders to deliver projects from original concept through final implementation. Ensures client satisfaction and manage escalations, acting as a single point of contact to the client. Ensures that the project/program delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction. Manages the delivery of the project/program, including rigorous scope control and change management. Ensures client satisfaction and manage escalations, acting as a single point of contact to the client Documentation and management of risks and issues. Ensures clear and concise communications to all stakeholders. Provides pre-sales support by working with sales teams to scope and cost a project or program solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process. Identifies opportunities and influences the sale by conducting a business conversation with the client positioning organization's consulting and technical services offerings. Coordinates activities of the project teams through task delegation, resource assignment and program management. Performs any other related task as required. To thrive in this role, you need to have: Advanced project management skills, including the ability to plan, organize, and execute projects from initiation to completion. Ability to establish strong relationships with internal stakeholders and external clients. Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately. Excellent written and verbal communication skills. Excellent team-building skills and ability to work in high-pressure environments. Advanced ability to manage urgent and complex tasks simultaneously. Advanced business acumen and commercial skills. Passionate, strong initiative, self-driven with a commitment to succeed. Advanced influencing ability whilst taking a collaborative approach. Decisive with good attention to detail ability. Advanced ability to promote project services to both internal stakeholders and external clients. Excellent competency in project change management. Extended knowledge of the industry, domain, or technology related to the client's project. Advanced problem-solving and analytical skills to identify and address issues that may arise during project implementation. Academic qualifications and certifications: Bachelor's degree or equivalent in business and / or project management or related field. Relevant project management certifications preferably PMP required. ITIL certification is beneficial. Required experience: Advanced demonstrated project/program management experience preferably in a multinational Professional Services environment. Advanced client engagement experience. Advanced demonstrated understanding of the project/program life cycle. Advanced demonstrated competency in project/program change management. Advanced proven experience managing expectations when balancing alternatives against business and financial constraints. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $115,000 - 150,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits. Workplace type : Remote Working About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today. Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us .