Senior Client Services Manager

Are you ready to accelerate your career? Join Cielo as a Senior Client Services Manager! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition. Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition. Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at [email protected]. The Senior Client Services Manager (SCSM) is responsible for leading a geographically dispersed team while ensuring operational excellence, stakeholder satisfaction, and successful delivery across the partnership. The successful candidate will be a hands-on leader who balances strategic priorities with day-to-day execution, builds strong stakeholder relationships across APAC, coach teams, and drives consistent results. Work Location: Manyata Embassy Business Park, Bangalore, India Work Setup: Hybrid, 3 days onsite per week Work Hours: M-F 8:00 AM – 5:00 PM Local Time Team Management Lead all recruiting operations capabilities, including sourcing, screening, and coordination functions. Lead and support a geographically dispersed recruitment team across APAC, providing coaching, guidance, and operational direction. Work with team day-to-day to meet performance goals and objectives. Responsible for hiring, performance management, and career development for a recruiting team. Provide leadership, inspiration, and coaching to the recruitment team. Actively partner with team members to resolve recruitment challenges, manage escalations, and drive execution against hiring priorities. Ensure risks, challenges and aging requisitions are proactively identified and addressed. Drive the team to develop strategic hiring and talent pipelining strategies. Client Relationships Build and maintain strong relationships with stakeholders across multiple APAC markets while navigating cultural nuances and differing business priorities. Showcase a deep understanding of the client organization and key stakeholder groups. Serve as a trusted advisor by providing market insights, recruitment strategy recommendations, and solutions-focused guidance. Proactively manage stakeholder expectations and lead escalations where required. Partner with internal Cielo teams and client leaders to ensure ongoing success and delivery. Cielo Operational Excellence Support the recruitment process needs of one or more clients. Responsible for recruitment of metrics, reporting, and P&L management. Manage budgets and track expenses effectively. Drive standardization, continuous improvement, and consistency of processes and procedures. Monitor operational performance, identify areas for improvement, and implement solutions to enhance recruitment outcomes. Support workforce planning discussions, hiring forecasts and business reviews through data and insights. Education: Bachelor’s degree is required. Equivalent experience may be considered. Experience: Minimum five years of progressive leadership experience in Talent Acquisition, Recruitment Operations, Human Resources, or RPO. Experience managing both virtual and on-site teams across multiple locations and cultures. Demonstrated success partnering with senior stakeholders in complex, matrixed environments. Experience supporting APAC recruitment programs, Shared Services, Global Capability Centers (GCC) or Global Business Services environments is strongly preferred. Experience managing recruitment, delivery, escalations, workforce planning, and operational performance metrics. Previous P&L ownership or exposure is advantageous but not required. Experience supporting engineering, manufacturing, or global shared services (GCC/GBS) environments, particularly within multinational and APAC-focused organizations is required Functional / Technical Knowledge, Skills & Abilities Strong stakeholder management and influencing skills. Experience leading remote teams across APAC and multicultural environments. Ability to manage escalations, drive operational excellence, and solve problems proactively. Hands-on leadership style with a strong Excellent communication, coaching, and relationship-building capabilities. Proficiency in ATS platforms, recruitment technologies, and Microsoft Office Suite. All your information will be kept confidential according to EEO guidelines.