Overview
The
Senior Client Solutions & Billing Analyst (remote)
is responsible for managing the full order-to-cash process for assigned major utility clients. This role ensures all invoices are accurate, complete, and submitted on time, while proactively managing collections, resolving client disputes, and driving continuous process improvement. The Senior Analyst serves as the primary contact for assigned clients and collaborates closely with Payroll, Field Operations, the Operations Service Center, and Finance leadership to maintain revenue integrity, data accuracy, and operational excellence.
Responsibilities
Client Relationship Management
Act as the primary point of contact for assigned utility clients. Lead regular KPI and account review meetings, communicate invoice updates or adjustments, and ensure timely resolution of billing or payment issues.
End-to-End Billing Management
Review, edit, and generate client invoices and credit memos using various technology and client-based systems; ensure timely and accurate weekly billing submissions for assigned clients.
Data Review & Reconciliation
Organize and analyze weekly billing data, run reports, and perform reconciliations to validate billing accuracy and resolve discrepancies before invoice submission.
Discrepancy Resolution
Research and resolve complex billing issues such as incorrect work order numbers, missing or invalid timesheet signatures, time inflation, and client disputes; collaborate with Payroll, Field Leadership, and Operations to obtain proper documentation.
Collections & AR Oversight
Monitor aging receivables, conduct proactive outreach to clients regarding outstanding balances, and escalate as necessary to ensure payments are received promptly and AR goals are achieved.
Process Improvement & Systems Efficiency
Identify opportunities to streamline the order-to-cash process, partnering with Technology, Finance leadership, and Operations to enhance automation, reporting accuracy, and data flow.
Cross-Departmental Collaboration
Partner with Payroll, Field Operations and the Operations Service Center to ensure hours and timesheet data are accurate prior to payroll processing; work with Business Development to review contract terms and ensure billing compliance.
Reporting & Analysis
Prepare weekly billing reconciliations, AR reports, and client-specific analyses for leadership; provide data-driven insights to support decision-making and continuous improvement.
Policy Application & Mentorship
Maintain a thorough understanding of all billing policies and client requirements; act as a resource for other analysts and assist in training team members as needed.
Other Job Functions
Perform special projects, audits, and data reviews as assigned by the Supervisor and Manager.
Participate in department meetings, cross-functional workgroups, and professional development initiatives.
Demonstrate company values of accountability, integrity, and collaboration in all interactions.
Travel to Corporate is required as needed.
Qualifications
Required Skills and Abilities:
Advanced Excel & Analytics
Advanced-level proficiency:
Power Query basics
Multi-level pivot reporting
Advanced conditional logic
Month-over-month performance analysis
Able to build client-ready dashboards or departmental reporting tools.
Systems Expertise
Deep understanding of:
ERP structure and data tables
Client billing systems (utility portals, ERP imports, API-based systems)
How timesheet, payroll, and billing data intersect
Identifies system defects and works directly with IT or Engineering on improvements.
Complex Billing Management
Manages:
High-volume clients
Multi-system data flows
Complex rate structures
Resolves priority-level discrepancies and provides root-cause documentation.
Advanced AR & Collections
Analyzes collections trends and identifies risk patterns.
Prepares escalation notes for Manager.
Creates collection strategies for difficult clients.
Process Improvement
Designs improvements to:
Billing workflows
Reconciliation templates
Data validation procedures
Helps pilot new client setups, system updates, or workflow changes.
Interpersonal & Professional Skills
Client Leadership
Leads KPI meetings with senior-level utility staff.
Independently manages disputes requiring extensive documentation.
Communicates complex issues in a client-friendly, professional manner.
Cross-Functional Leadership
Partners with:
Operations & Field leadership (Supervisors, Field Managers, Directors)
Payroll/Finance leadership
Business Development
IT/Technology
Advises departments on how to prevent future billing errors.
Mentorship & Internal Leadership
Trains Level I–III analysts on:
Processes
Systems
Client nuance
Supports Supervisor in onboarding new employees.
Strategic Thinking
Anticipates billing risks before they manifest.
Education and Experience:
Bachelor’s degree in finance, Accounting, Management or related field preferred.
3-4 years of experience in billing, AR, or revenue operations within a service-based organization.
Strong working knowledge of Excel and proficiency in Microsoft Office Suite and financial systems.
Exceptional analytical, organizational, and communication skills.
Proven ability to manage complex client accounts and resolve disputes effectively.
Experience with large enterprise or utility clients strongly preferred
Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.
Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The leadership team believes that our most important asset is our employees.
Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law
Education
Bachelors Degree