Senior Client Success Manager

Strider Technologies delivers strategic intelligence that helps organizations make faster, more confident decisions in an increasingly complex global environment. Using cutting-edge AI and proprietary methodologies, we transform open-source data into actionable insights that help protect technology, talent, and supply chains from nation-state risks. Client Success at Strider enables results with Strider products by delivering an exceptional client experience. By enabling results, we retain our clients and expand the Strider footprint for the right clients at the right time. If you are passionate about security, thrive in a client-facing role, and believe in Strider’s mission to protect the ideals and innovations of the free world, this may be the perfect opportunity. As an Executive Client Success Manager, you will support strategic clients in North America, helping them implement and scale their security programs using Strider’s unique tools and insights. You will bring subject-matter expertise in due diligence and deliver client engagement strategies that drive measurable outcomes. Key Responsibilities: Lead the Executive Client Journey Serve as the strategic owner of the full client lifecycle for complex, high-impact strategic accounts—from contract execution through onboarding, enablement, executive business reviews, renewal, and long-term partnership development. Act as the primary point of contact and trusted advisor. Drive Strategic Client Outcomes Translate client objectives into success plans that demonstrate clear value, risk reduction, and mission alignment. Deliver meaningful results that strengthen client relationships. Enable Growth and Expansion Identify, qualify, and influence expansion opportunities within Strategic-level accounts. Partner with Sales and Leadership to shape account strategies, support renewals, and drive timely upsell and cross-sell motions grounded in client value realization. Model Ethical and Trusted Leadership Uphold the highest standards of confidentiality, integrity, and discretion in all client engagements. Reinforce trust with senior stakeholders by operating with sound judgment, security awareness, and alignment to Strider’s mission and values. Deliver Proactive, Executive-Level Client Management Anticipate institutional needs, risks, and emerging challenges before they escalate, delivering solutions with speed and precision. Respond to executive stakeholders with urgency, clarity, and professionalism. In every client interaction, exemplify Strider’s standards by: Arriving prepared with clear objectives, insights, and recommendations Proactively identifying risks, opportunities, and strategic next steps Demonstrating executive presence through communication, conduct, and professionalism Key Qualifications: 7+ years of progressive client success, consulting, or senior client-facing experience, with a demonstrated ability to drive outcomes for complex or executive-level accounts Strong strategic mindset with the autonomy and judgment to operate effectively in a fast-paced, high-growth, and often self-directed startup environment Exceptional executive communication skills—written and verbal—with the ability to influence, align, and build trust across senior and diverse stakeholder groups Highly organized and detail-oriented, with strong program management skills and the ability to balance multiple high-priority accounts Willingness to travel up to 20% to support executive client engagements and relationship development Preferred Qualifications: Experience Supporting High-Sensitivity Risk Programs Familiarity with counterintelligence, insider risk, or supply chain risk programs—especially within academic or corporate settings. Commercial Acumen and Cross-Functional Influence Background in sales or revenue-adjacent roles with experience influencing complex buying decisions and navigating renewals or expansion conversations. Language Skills Proficiency in Mandarin, Russian, or Farsi Why Join Strider? Be part of a mission-driven organization redefining research and innovation protection. Make meaningful contributions that empower academic institutions globally. Work in a fast-paced, high-impact environment. Collaborate with talented, purpose-driven colleagues across disciplines. Benefits: Competitive Compensation Company Equity Options Flexible PTO Wellness Reimbursement US Holidays (Office Closed) Paid Parental Leave Comprehensive Medical, Dental, and Vision Insurance 401(k) Plan Strider is an equal opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate against employees or applicants based on race, color, religion, gender, national origin, age, disability, genetic information, or any other characteristic protected by applicable law. We comply with all relevant employment laws in the locations where we operate. This commitment applies to all aspects of employment, including recruitment, hiring, promotion, compensation, and professional development.