Senior Collection Specialist, UK Team

Job Description Deliver the results that drive change . At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home. About the role: As a Senior Collection Specialist , you will play a key role in managing the collections process for our UK and Ireland business units, building strong relationships with customers and internal stakeholders while driving effective credit and collection activities. You will be responsible for resolving overdue accounts, identifying and addressing payment issues, and ensuring timely cash collection. As a trusted point of contact for our business partners, you will deliver an excellent customer experience while maintaining strong attention to detail and a proactive approach to problem-solving. At Electrolux Group, being part of our team means more than just working together. We support one another, share knowledge, celebrate successes, and create opportunities for everyone to learn and grow. What you'll do: Manage the end-to-end collection process for UK and Ireland entities, proactively contacting customers regarding overdue accounts and determining reasons for non-payment Build and maintain strong relationships with customers and internal stakeholders to support effective debt resolution Deliver the highest level of customer service while balancing business and financial objectives Analyse customer account data, assess payment behaviour , and take appropriate actions to reduce overdue balances Investigate and support the resolution of payment discrepancies, queries, and disputes Monitor collection performance and identify opportunities for process improvements Support team members in achieving both individual and team objectives , sharing knowledge and best practices Prepare regular and ad hoc reports, providing insights into collection performance and account status Collaborate closely with the GBS Collections Manager and other business stakeholders Create, update, and maintain process documentation, including process maps, desktop procedures, and work instructions Qualifications & Requirements: Proven experience in Collections, Query and Dispute Management, and Order-to-Cash ( OtC ) processes Strong understanding of OtC accounting principles, activities, and best practices Fluent English, both written and spoken Excellent communication and interpersonal skills, with a professional and customer-focused approach Strong negotiation and relationship-building abilities Advanced knowledge of SAP and Microsoft Excel Proficiency in Microsoft Office applications University degree in Finance, Accounting, Business Administration, or a related field is preferred Ability to work effectively in a fast-paced environment and manage multiple priorities Experience working within a multicultural, international organisation Availability to work between 9:30-17:30 Monday to Thursday and 8:40-16:40 on Fridays Where you'll be: You will be based in our modern Kraków office, working alongside colleagues who deliver Finance, HR, and IT services across Europe. Our collaborative and international environment provides excellent opportunities for professional development, networking, and career growth. Benefits highlights: Hybrid working model (up to 5 remote working days per month) Life insurance Worksmile Cafeteria benefits platform Extensive learning and development opportunities Flexible career paths and internal mobility opportunities Inclusive, international, and collaborative work environment As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you. Fins out more about life at Electrolux: https://www.linkedin.com/company/electrolux/life/lifeatelectrolux/