Senior Collections Specialist

*This is a Hybrid role with work from home and at least 3 days in the office per week.* At American Pest, we celebrate diversity and welcome individuals from all walks of life to join our team. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Behind every successful business is a team that knows how to protect cash flow while maintaining strong customer relationships. As a Senior Collections Specialist at American Pest, you'll do far more than collect on past-due accounts. You'll take ownership of a portfolio of complex commercial and residential accounts, work directly with customers to resolve billing and payment issues, partner with branch and finance leaders to improve collections performance, and help mentor junior team members as they develop their own skills. If you're someone who enjoys solving problems, negotiating win-win solutions, analyzing trends, and making a measurable impact on a company's financial performance, we'd love to meet you. What You'll Get... We want to help our employees build not just a great career, but a great future. When you put your skills to work with American Pest, you'll have access to these great benefits! Health and Well-being: Blue Cross Blue Shield medical PPO options Delta Dental and Vision Prescription drug program Flexible Spending Accounts (FSA) for medical and childcare expenses Health Savings Plans (HSA) available with qualified plans Financial Security: Competitive hourly compensation with overtime above 40 hours 401(k) Savings Plans (Traditional & Roth) Life insurance and short-term disability 100% company paid (with options to buy up) Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options Work/Life Balance: Enjoy stable, year-round employment with opportunities for growth Paid training Paid time off and eight paid holidays Opportunities for advancement What You'll Do... As a Senior Collections Specialist, you'll manage a portfolio of accounts, working directly with customers to resolve delinquent balances through professional communication, payment negotiations, and collaborative problem-solving with an eye on customer retention. You'll partner with branch operations, customer service, and finance to resolve billing and service issues, identify collection trends, and improve overall accounts receivable performance. You'll also support junior team members with complex account resolutions, share collections best practices, and help protect the company's cash flow while maintaining strong customer relationships. Who You Are... So, what does it take to be successful as a Senior Collections Specialist at American Pest? For starters, you'll have an inner drive to deliver the best service possible and satisfy every customer! You'll also have... A bachelor's degree in business administration or related field preferred At least 2 years of experience in a senior-level, high-volume (50+ calls per day) collections position required In-depth knowledge of collections strategies, accounts receivable, and related processes required Intermediate Excel skills (VLOOKUP, INDEX/MATCH, IF statements, basic PivotTables, etc.) Experience with aging and trend collections reports Strong analytical, problem-solving, and organizational skills The ability to multi-task and thrive in a deadline-driven, fast-paced environment The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused Strong verbal & written communication, negotiation, and data entry skills The ability to quickly learn multiple web-based software programs necessary to the essential job functions and cross-department communications The ability to learn and retain intermediate to advanced pest control industry knowledge through company-provided online, field, and classroom training The ability to be a positive, professional, upbeat, team player Strong follow-up skills, high attention to detail, and a desire for getting things right A desire to work as part of a team and to provide guidance and backup for junior team members Concern for helping people and an aptitude for making people feel important and valued The ability to read, write, speak, and comprehend English Legal eligibility to work in the U.S. About Us... Founded in 1925, American Pest has protected homes and businesses for more than 100 years and today employs more than 450 people throughout the region. As part of Anticimex, a global leader in modern pest management, we're committed to doing the right thing for our customers and our employees. We believe great teams are built by people who value responsibility, consistency, and treating others with respect. We welcome individuals from all backgrounds because different experiences make our company stronger. Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps: Application submission Short phone interview Schedule an interview and complete our full application Interview in person at one of our office locations Emailed offer letter, which is contingent on step 6, tentative start date set Criminal background check/drug screening/reference check Official start date confirmed Welcome! EOE/M/F/Vet/Disabled American Pest is a Drug-Free Workplace