Senior Compliance & Audit Officer

Senior Compliance & Audit Officer Own senior IDR escalations, mentor compliance juniors, and drive audits & governance at Ausloans — Australia's largest AI-powered finance brokerage. About Ausloans Finance Group Founded in 2009 and headquartered on the Gold Coast, Ausloans Finance Group is Australia's largest privately-owned finance brokerage, aggregation and Fintech business. We connect consumers and businesses with a panel of lenders to arrange finance for vehicles, equipment, marine, caravans and personal loans, combining broker expertise with our proprietary AI-powered platform, Zink, to make finance easy, transparent and stress-free. Our culture is built on accountability, integrity, honesty and a genuine passion for helping our clients and partners succeed. About the Role We're looking for an experienced Compliance and Audit Officer to take a leading, hands-on role within our Risk & Compliance team on the Gold Coast. This is a mid-to-senior appointment for someone who can operate with autonomy — you'll manage escalated client complaints through our Internal Dispute Resolution (IDR) process, provide day-to-day guidance and oversight to our compliance team, and be a trusted point of reference across internal audit, compliance monitoring and governance activities. It's a role for someone ready to bring sound judgement and real ownership to a fast-moving regulated business driven by technology. What You'll Be Doing Manage and resolve senior and escalated client complaints through our Internal Dispute Resolution (IDR) process. Provide day-to-day guidance, oversight and mentoring to compliance juniors within the team. Lead the delivery of compliance and internal audit activities across the business. Conduct and oversee internal audits, control testing and loan file reviews, ensuring findings are robust and well-evidenced. Own and maintain compliance registers, records and action plans, escalating material risks as they arise. Review and update policies, procedures and compliance documentation. Coordinate and drive monthly compliance monitoring activities and reporting. Prepare audit working papers, findings and recommendations, and present these to key stakeholders. Support and help facilitate Compliance Committee meetings and broader governance activities. Coordinate compliance training programs and maintain training records across the business. Lead engagement with external auditors and manage regulatory information requests. Monitor regulatory developments, assess business impact and drive continuous improvement initiatives. Apply your capabilities within a highly-technology-focused environment. You'll Thrive Here If You Have Experience in compliance, audit, risk, governance or quality assurance, ideally in financial services or another regulated industry. Demonstrated experience managing complex or escalated client complaints, ideally through an IDR/EDR process. Experience providing guidance, direction or mentoring to junior team members. Strong organisational skills and exceptional attention to detail. Excellent written and verbal communication skills, with the confidence to engage senior stakeholders. Confidence owning policies, documentation and reporting with minimal oversight. A proactive, solutions-focused mindset. Strong analytical and problem-solving skills. High levels of integrity and accountability. A relevant qualification in Business, Compliance, Risk or a related field is highly regarded. What's on Offer Full-time role based on the Gold Coast. A high-trust role with genuine autonomy and influence over compliance outcomes. The opportunity to build your career with Australia's largest privately-owned finance aggregator. A supportive, values-driven team environment. How to Apply If you're an experienced compliance or audit professional ready to step into a senior, high-trust role within a fast-paced, values-led finance business, we'd love to hear from you. Click Apply Now and submit your resume and a short cover letter outlining your interest in the role. Department Asset Finance Locations Gold Coast Headquarters Remote status Hybrid