Senior Consultant (Modern Service Manager)

Senior Consultant (Modern Service Manager)

Empiric are supporting a leading global organisation with a modern service management requirement focused on Microsoft 365 and Azure environments in Hungary.

This is a high-priority opportunity for an experienced Modern Service Manager to oversee service operations, manage incidents and changes, monitor service health and operational performance, and drive continuous improvement across technical and business stakeholders.

Key Skills & Experience

• Modern service management across Microsoft 365 and Azure environments.
• Support request and service ticket management.
• Incident, problem and escalation management.
• Change management planning, approvals, implementation and governance.
• Service health monitoring, operational KPIs and adoption metrics.
• Governance, compliance, security and operational standards.
• Stakeholder management across engineering, product and business teams.
• Continuous service improvement and operational optimisation.
• Operational reporting and executive status updates.
• Microsoft 365 Copilot and Copilot Studio.

Nice to Haves

• Experience supporting Microsoft 365 Copilot adoption and change initiatives.
• Experience working with ITSM frameworks and service management processes.
• Experience in technical operations within a large, global organisation.

Contract Details

Location: Hungary

Contract Setup: Freelance / B2B – Fully Remote

Start Date: ASAP

Rate: Competitive, dependent on experience

Please respond to this advert or contact Azaan on [email protected] or +44 7853 846584 — WhatsApp is fine — for a confidential chat and more details.