Senior Content Services Operator

Senior Content Services Operator Join MPS as a Senior Content Services Operator, leading complex content delivery projects, driving technical excellence, developing teams, and ensuring high-quality theatrical and downstream outputs. Join us! Drive global film delivery. Elevate the cinema experience. Join MPS as a Senior Content Services Operator and lead the successful delivery of theatrical and downstream content services, overseeing complex projects from inception to completion. Working closely with internal teams, clients, and external partners, you'll drive operational excellence, optimise workflows, provide technical leadership, and ensure all deliverables meet the highest industry standards. You'll play a key role in developing team capability, resolving technical challenges, and ensuring the timely, seamless fulfilment of client requirements while continually driving quality and innovation. What You’ll Do: Technical Operations Lead, develop and work as part of a team of Content Services Operators to deliver the highest standards of theatrical and downstream output for our clients. Regularly evaluate workflows, processes and operations to improve standards of work, quality of delivery and cross-department collaboration. Oversee the successful completion of non-standard and complex projects providing support and input where necessary. This can range from working on daily tasked orders to helping the business with tactical decisions and planning. Able to both create and train the team on deliverables and mezzanine files such as, but not limited to: A wide variety of Digital Cinema Packages (DCPs): Subtitled, Dubbed, 5.1, 7.1, Atmos etc. Both SMPTE and Interop as well as DVis and Barco HDR packages Downstream deliverables as well as internal and external reference and approval files Censorship edits Audio edits and conforms Having an in-depth knowledge of IMF workflows and specifications. Lead technical validation and troubleshooting providing coaching and feedback where necessary. Perform spot checks, technical validation on internal and external content and perform short form QCs if needed People Management Leading and coaching the Content Services Team, focusing on developing team members’ soft and hard skills with a goal of elevating performance through active and actionable feedback. Foster a culture of openness, feedback and communication at all levels by both providing and seeking regular feedback from colleagues, peers and employees. Identify current and future training and growth opportunities within the team and other members of the production teams and facilitate cross training where appropriate. Planning & Communication Act as a primary contact for Account Managers and other departments with encoding enquiries. Foster inter-departmental collaboration, planning and problem solving through open dialogue and feedback Working closely with the Mastering Manager and Content Services Operators to ensure that projects are delivered on time. Representing the department in internal meetings and maintaining the team Rota. What You’ll Bring: 3+ Years experience in a high volume DCP / Downstream deliverable creation environment Educated to degree level or equivalent experience Why MPS? Be part of a global leader in theatrical content distribution. We’re innovative, collaborative, and passionate about delivering the best possible experience to cinemas and audiences worldwide As a Senior Content Services Operator , you'll be a key representative of MPS, embodying our values and delivering excellence every step of the way. Here's what sets you apart: Brand Ambassador : You represent MPS with professionalism, warmth, and purpose—bringing a human touch to everything you do. Exceptional Communicator : Clear, confident, and articulate across written and verbal channels. Customer-Centric : You go the extra mile to deliver outstanding service, with a meticulous eye for detail. Organised Multitasker : You thrive in fast-paced environments, managing multiple priorities with precision. Time-Smart : You know how to prioritise and deliver on time—every time. Adaptable & Calm Under Pressure : You stay cool, flexible, and focused when things shift or escalate. Solution-Oriented : Quick to spot issues and quicker to resolve them with practical, thoughtful solutions. Strong Interpersonal Skills : You build trust with clients, partners, and teams, and you’re a great listener. Discreet & Reliable : Trusted with confidential information and always act with integrity. Tech-Savvy : Proficient with modern office tools and systems, including Microsoft Office Suite—especially advanced Excel. Industry Knowledge : Deep understanding of electronic content delivery and hard drive replication within the theatrical distribution space. Detail-Driven : You care about accuracy—nothing slips through the cracks. Culturally Aware : You bring inclusivity and empathy to your global interactions. Positive & Proactive : A team player who’s motivated to make a meaningful impact. Strong Communication Skills : Able to convey technical and operational information clearly to both technical and non-technical audiences. Qualifications/Experience In depth knowledge of theatrical and downstream encoding, best practice and standards In depth knowledge of video and audio codecs and their appropriate uses In depth knowledge of command line tools and basic scripting In depth knowledge of frame rate and colour space conversions Aptitude for Project Management & Capacity Planning Excellent communication with clients and stakeholders to efficiently resolve technical and validation issues as well as advice on best practices and workflow quries Ability to explain complex technical terminology in an easy-to-understand way Benefits Access to EOT(Employee Ownership Trust) tax-free bonus 25 days' Annual Leave Enhanced Parental Leave Enhanced Sick Leave Retention recognition - extra perks at key milestones: from increased employer pension to private medical care Birthday or work anniversary day off on us Cinema perks, including access to premieres and special screenings Rental Housing Deposit Support Access to hybrid and remote working arrangements Volunteering Day off Department Production Locations London Remote status Hybrid About MPS Limited Working with customers through creativity and technology to showcase cinematic stories around the world. Founded in 2005 Co-workers 140 and growing