Senior Contract Manager

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE: Be a key part of creating and shaping a new team that brings together cross-functional departments to accelerate business growth. This role will focus on building collaboration, driving strategic initiatives, and ensuring alignment across diverse functions to deliver measurable impact. In addition being accountable for the end-to-end management of specific contracts and/or key customers in support of business objectives and business growth throughout the life cycle of the contract. Accountable for delivering and implementing the full range of contract activities following contract management best practices policy and process throughout the organisation in support of standard tailored or complex bids during pre-sales and post sales phases. As Senior Contract Manager you will not only bring expertise in Contract management , but also play a critical role in driving transformation and innovation within Europe Business Unit. Being able to successfully support Europe Business Unit wider vision, it requires the ability to have an entrepreneurial mindset, Customer-Centric Thinking & digital efficiency. WHAT YOU WILL DO: Contract Review, Negotiation & Lifecycle Management Lead the management of customer contracts from opportunity and bid stages through contract execution, delivery, contract amendments, and closeout. Lead the review, drafting, and negotiation of customer contracts, amendments, extensions, and related contractual documents. Develop negotiation strategies that protect the organization's contractual position while supporting business objectives. Support contract implementation activities to ensure contractual requirements are understood and communicated to stakeholders. Ensure contractual issues are identified and addressed proactively throughout the contract lifecycle. PRE SALES Be the main contractual interface to internal and external customers. Prepare and approve contract documents for legal review or support preparation of contractual documents depending on the complexity of the deal. Review understand and manage customer contract(s). Support the bid team to work within the requirements terms and conditions of the contract to meet contractual obligations and commitments- both on behalf of SITA and the client. Support the resolution of issues linked to contractual / process issues. Help identify assess and manage contractual risk as part of the bid team. POST SALES To be the subject manager expert for each contract under their responsibility. Help identify assess manage and resolve contractual risk as part of the project team. Identify and document potential contractual breaches / exceptions by either SITA or the client and address with the project team to mitigate risk. Assist project teams account teams billing and relevant parties to support correct invoices for all services Key link to Billing & Finance to produce ad hoc one off invoices via billing process. Lead the project team to work within the requirements terms and conditions of the contract to meet contractual obligations and commitments - both on behalf of SITA and the client. Lead responses to change notices with impact on cost and time and terms and conditions. Lead the negotiation of changes and disputes and keep contract documentation up-to-date as a result. Cross-Functional Collaboration Partner with Sales, Commercial Management, Finance, Legal, Technical, Project Management, and Delivery teams to ensure contractual alignment. Support bid and proposal activities by assessing contractual requirements, risks, and obligations. Provide practical contract management guidance throughout the opportunity, project, and service delivery lifecycle. Ensure contractual commitments are clearly communicated to relevant stakeholders. Contribute to the development and implementation of contract management best practices. Team Leadership & Development Act as a senior contracts advisor, offering direction, support, and knowledge sharing on complex contractual issues, contract negotiations, risk mitigation, claims, and contract management practices. Demonstrate leadership, accountability, stakeholder engagement, and sound judgment while promoting collaboration, high standards of contract management, and consistent contractual governance across the team and business. Qualifications Who are you +10 years of proven experience in leading contract negotiation and execution in a Telecommunication or IT company in an international context. Legal background is welcome but is not compulsory. Ability to clearly explain legal concepts and to firmly protect SITA contractual interests. Strong experience in performing contract review and risk assessment Extensive experience in managing structuring, positioning, and negotiating complex contracts. strong command in English language PROFESSION COMPETENCIES Accuracy and Attention to Detail Commercial Acumen Contracts Management & Administration Contracts Review Cross-team integration Managing Risk Negotiating Networking Partnering for Clients' Success RFP experience Sales Closing and Agreements Technical Writing/Documentation CORE COMPETENCIES Adhering to Principles & Values Communication Creating & Innovating Customer Focus Developing Talent Impact & Influence Leading Execution Managing Performance Results Orientation Teamwork EDUCATION & QUALIFICATIONS Minimum Bachelor's Degree but ideally Business Management Degree Finance Degree. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Starting Compensation Starting Compensation