Senior CRM Data Analyst

Are you passionate about AI? 🤖 At Satori Analytics, we aim to change the world one algorithm at a time by bringing clarity to global brands through Data & AI. From cloud-based ecosystems for fintech to predictive models for airlines, our cutting-edge solutions cover the entire data lifecycle—from ingestion to AI applications. As a fast-growing scale-up, our team of 100+ tech specialists—including Data Engineers, Data Scientists, and more—delivers innovative analytics solutions across industries like FMCG, retail, manufacturing and FSI. Join us as we lead the data revolution in South-Eastern Europe and beyond! We are recruiting on behalf of a major telco enterprise a CRM Data Analyst to join its Enterprise Mobile team. This is a great opportunity for an analytically minded professional in the early stages of their career who wants to build deep expertise in customer value management within one of the most data-intensive environments in the Greek telecoms market. You will be involved in the full campaign lifecycle — from audience selection and offer design to execution, monitoring, and reporting — working alongside experienced colleagues in a team that values analytical rigour, commercial curiosity, and a willingness to learn fast. What Your Day Might Look Like: Design, develop, and execute below-the-line targeted campaigns — covering migration, renewal, upsell, and cross-sell — aligned with enterprise mobile commercial objectives Own the full campaign lifecycle — audience selection, offer definition, channel strategy, scheduling, and post-campaign evaluation Track and optimise campaign performance against key metrics (conversion rate, revenue uplift, NPS) and drive optimisation opportunities Analyse customer datasets to identify behavioural patterns, commercial opportunities, and target populations Build and refine customer segmentation models using analytical and data-mining tools (primarily IBM SPSS Modeller) Translate commercial briefs into precise data definitions and campaign audiences Prepare and maintain campaign performance reports and presentations for business stakeholders Partner with cross-functional teams (Product, Analytics, Sales, Finance, CRM), providing data and insight inputs Translate analytical findings into clear, decision-ready summaries Your Superpowers🚀: 3+ years of experience in CRM, CVM, marketing analytics, or data analysis — ideally within telecoms or another high-complexity, data-rich industry Hands-on experience with analytical or data-mining tools — IBM SPSS Modeller is a strong plus Solid SQL and experience with CRM/campaign management platforms Strong grasp of customer lifecycle concepts — retention, upsell, cross-sell, churn; B2B or telecoms experience is a bonus A track record of turning data into commercial outcomes — you translate numbers into business stories stakeholders act on Analytical curiosity — you ask 'why' when looking at data and enjoy digging into what's behind a trend Organised and reliable — you manage your time well and follow through on commitments even when priorities shift Comfortable with ambiguity — you don't need everything perfectly defined before you start; you ask the right questions and figure things out A collaborative, team-first attitude — good communication matters as much as technical skill Commercial appetite — a genuine interest in how telecoms products and commercial structures work Degree in Statistics, Mathematics, Computer Science, Economics, Marketing, or a related analytical discipline — or equivalent practical experience Good command of English (written and verbal) Perks on Perks: Competitive salary and hybrid work model – come hang out in our Athens office or work remotely from anywhere in European economic Area (EU, Switzerland etc.) or UK (up to 6 weeks per year). Training budget to level up your skills from the top tech partners in the market (Microsoft, AWS, Salesforce, Databricks etc.) – whether it’s certifications or courses, we’ve got you covered. Private insurance, top-tier tech gear, and the chance to work with a stellar crew. Ready to create some data magic with us? Hit that apply button and let’s get started.