Senior Customer Relationship Management Consultant

Location: Remote across Europe, with the option to work from our offices in Finland or Stockholm.

Hey Klaviyo expert! 👋 If you know Klaviyo inside out and want to become the person others turn to when the question is “How should this actually work?” – while helping shape and grow Woolman’s CRM capability around complex ecommerce clients – this could be your next challenge.

Key points about the role at a glance

✅ Own Klaviyo expertise at Woolman – become the go-to person for how the platform works and how clients can get more value from it.

✅ Own CRM work end-to-end across complex ecommerce migration projects and continuous-service clients.

✅ Solve real Klaviyo challenges across customer data, segmentation, lifecycle automation, migrations and deliverability.

✅ Help build Woolman’s Klaviyo capability by guiding the wider team, strengthening our Klaviyo partnership and shaping repeatable services.

✅ Join a flat, trust-based international team with real autonomy and room to influence.

✅ Salary: Starting from €5,000/month, depending on experience and location. For a strong Klaviyo expert, we’re open to discussing a salary level that reflects your experience and the value you’d bring to the role.

Why Klaviyo matters at Woolman

Woolman's mission is simple: help ecommerce brands run and grow on Shopify – and make better use of the customer data and technology around it.

CRM – and particularly Klaviyo – has become an increasingly important part of that work. Our Shopify projects are getting larger and more complex, and around 80% of the Shopify Plus clients we work with use Klaviyo.

We’ve made a clear strategic choice to develop this capability further: Klaviyo is one of Woolman’s most important technology partners alongside Shopify.

We already see strong commercial potential around Klaviyo, both within existing clients and through new ecommerce projects. Our goal is to deepen our expertise, serve more clients and turn recurring needs into clearer, scalable services.

That’s where you come in.

You won’t be one Klaviyo consultant among twenty. You’ll be one of the people owning and shaping this expertise at Woolman – solving demanding client cases, helping colleagues navigate Klaviyo questions and influencing how our services develop.

As the business grows, this role can become a key senior position in a broader Klaviyo/CRM capability.

What you'll do as our Senior CRM Consultant

You’ll be the go-to Klaviyo expert across Woolman’s client work.

This is primarily a hands-on, client-facing role. You’ll combine deep product knowledge with an understanding of ecommerce and customer behaviour to determine what clients need, what Klaviyo can actually do and what the best solution looks like in practice.

Our clients are typically mid-sized and larger retail and consumer brands. You’ll usually work across a couple of substantial projects alongside ongoing client relationships.

Your work can include:

• Designing segmentation, lifecycle programmes and automation architecture.
• Working hands-on with Klaviyo flows, segments, forms, templates and sending setups.
• Owning the CRM side of migrations, including customer data, events, targeting logic and dependencies.
• Translating existing CRM logic and data into new Klaviyo environments.
• Planning deliverability and warm-up strategies.
• Analysing existing Klaviyo setups and identifying improvements.
• Investigating complex platform behaviour and recommending the right solution, even when it means challenging the original request.

You won’t do everything alone. You’ll work closely with Lead Consultants, Technical Architects and developers on migrations, integrations and custom development.

You’ll also help colleagues grow their Klaviyo expertise, act as one of Woolman’s key contacts towards Klaviyo and identify recurring client needs that could become scalable services.

What you'll bring

The most important thing is simple: you genuinely know Klaviyo.

Not just how to build a flow, but how the platform works underneath the obvious features – how customer and event data behaves, how setups affect segmentation and automation, what can go wrong in migrations and how to troubleshoot when something doesn’t work as expected.

You likely bring:

• Strong hands-on Klaviyo experience – this is essential.
• Strong ecommerce lifecycle marketing expertise across segmentation, automation, retention and reactivation.
• Practical knowledge of deliverability, authentication, warm-up, list hygiene and sender reputation.
• Good data literacy across customer profiles, events, data mapping and migration logic.
• Client-facing consulting experience, ideally with larger or more complex ecommerce clients.
• Confidence taking ownership, making recommendations and challenging assumptions.
• Clear and confident communication in English.

Nice to have: Shopify, CRM migrations, SMS or multi-market ecommerce experience. Experience with platforms such as Bloomreach, Voyado or Omnisend is also valuable.

Most importantly, you’re someone who wants to understand how and why something works. You investigate before answering and enjoy solving complex problems rather than simply completing tickets.

What success looks like

In 1 month: You’ve started taking over active client work, learned Woolman’s way of working and begun contributing hands-on to Klaviyo projects.

In 3–6 months: You’re independently owning CRM work across a larger migration project and ongoing clients, and colleagues know they can turn to you with Klaviyo questions.

In 12 months: You’re a trusted Klaviyo expert across Woolman’s client portfolio, the wider team’s capability has grown and recurring client needs are becoming clearer, repeatable services.

The people you'll work with

You won’t work in an isolated CRM team. Depending on the client, you’ll collaborate with Lead Consultants, Technical Architects, developers and CRM specialists, as well as Klaviyo itself as an important technology partner.

Woolman’s culture is flat and trust-based. There are no layers of managers telling you what to do next – ownership and initiative are expected from day one.

Benefits & salary

• Work–life balance: Flexible hours and autonomy over how you manage your work.
• Tools & setup: Choose your own work tools and equipment.
• Health & wellbeing: Benefits vary by location.
• Location: Fully remote across Europe.
• Salary: €5,500–7,000/month depending on experience and location.

About Woolman

Woolman is one of Europe's largest Shopify Platinum partners, operating across the Nordics, the UK and the Netherlands.

Today, we help around 60 mid-sized and larger ecommerce businesses build and grow on Shopify through replatforming projects and ongoing development. Our own analytics product, Wayfinder Intelligence, has grown from solving one client’s measurement problem into a 360° view for Shopify merchants.

We're a flat, trust-based organization where autonomy and initiative are the norm. AI is also a big part of how we work across the company.

Sound like your kind of challenge?

Great! The essentials are:

1. Strong, hands-on Klaviyo expertise.
2. Solid ecommerce lifecycle marketing knowledge.
3. Practical understanding of deliverability and sending infrastructure.
4. Good data literacy around customer profiles, events and migrations.
5. Client-facing consulting experience.
6. The ability and desire to take ownership of Klaviyo as an expertise area.
7. A self-driven, analytical working style and clear communication in English.

If this sounds like you, we’d love to hear from you.

How to apply

Apply by leaving your contact information and CV. We review applications on a rolling basis, with an initial deadline of September 20, 2026 – early applications are encouraged.

For any questions, reach out to our recruitment partner Linda Nguyen at TalentBee for a confidential chat about the role: linda@talentbee.io.

Recruitment process

1. An introductory call with Linda from TalentBee.
2. Two interviews with the Woolman team, with a short role-related task in between. You’ll meet our Head of Delivery, Ella; CEO, Juha; and Senior Business Consultant and CRM & Klaviyo Guru, Roosa.
3. If we believe it's a good match both ways, we'll make you an offer.
4. Welcome to the Woolman team – ideally already in October! 🚀

We look forward to your application and hopefully welcoming you to Woolman!