Senior Customer Success Engineer

About Axonius Federal Systems: Axonius Federal Systems (AFS), a proud subsidiary of Axonius, empowers U.S. government agencies to achieve complete visibility and control over their cyber assets. We provide agencies with the confidence to simplify complexity, reduce risk, accelerate operational resilience, and comply with cybersecurity regulations such as Zero Trust, NIST Cybersecurity Framework, CDM, FISMA, and BOD 23-01. AFS integrates with hundreds of data sources to deliver a unified view of all assets—devices, users, applications, and infrastructure. With FedRAMP authorization, and deployments across 70+ federal agencies, AFS transforms asset intelligence into action—helping secure missions and protect national security. For more on how AFS supports the mission of the U.S. government to improve national security, visit Federal Systems Government Cybersecurities | Axonius . Position Overview: Axonius Federal Systems is seeking a Senior Customer Success Engineer to join our high‑impact Federal team. In this customer‑facing role, you will partner closely with strategic federal clients to design, implement, and optimize complex technical solutions that drive measurable outcomes. You will play a key role in solution delivery, customer onboarding, and long‑term success—serving as a trusted technical advisor while collaborating cross‑functionally to support deal success and ongoing account expansion. This is an exciting opportunity to make a meaningful impact at a fast‑growing cybersecurity company supporting mission‑critical federal initiatives. Key Responsibilities: Provide hands‑on technical expertise to ensure the successful operation, performance, and optimization of customer infrastructure solutions. Partner with customers to understand technical challenges and recommend re‑engineering solutions that improve scalability, reliability, and performance. Assess existing environments to identify opportunities for optimization, modernization, and enhanced security. Design and implement tailored solutions using industry best practices and modern technologies. Collaborate with Sales, Engineering, and Customer Success teams to deliver customized, customer‑centric solutions. Lead customer onboarding efforts, including solution installation, configuration, and integration into existing environments. Support additional initiatives as needed to ensure customer satisfaction and business success. Other duties as assigned. Minimum Qualifications: 6+ years of experience delivering technical support or consulting services in a customer‑facing role. Hands‑on experience in cybersecurity, particularly within distributed environments, and familiarity with Department of Defense (DoD) operations. Strong understanding of networking concepts and protocols. Practical experience with technologies such as Linux, Docker, MongoDB, APIs, and scripting languages (e.g., Python, Bash). Experience working with cloud platforms such as AWS, Azure, or Google Cloud, as well as DevOps tools including Docker, Kubernetes, and Jenkins. Proven ability to design, implement, and troubleshoot complex technical solutions with minimal supervision. Preferred Qualifications: Active U.S. security clearance preferred. Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Professional Cloud Architect. Axonius Federal Systems is committed to fair and equitable compensation packages. A candidate's salary will be based on qualifications and relevant experience. In addition to competitive salary, our packages include stock options, attractive benefits, and an annual bonus. Annual Salary Range (bonus and equity included in addition) $139,000 — $154,500 USD Axonius Federal Systems is committed to investing in our people by offering competitive compensation and benefits, meaningful growth opportunities, and a strong sense of community. We welcome people of different backgrounds, experiences, abilities and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status. We also foster a diverse, inclusive workplace built on equal employment opportunity. Axonius Federal Systems participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 or visit Verify Employment Eligibility (E-Verify) | Homeland Security .