Senior Customer Success Manager

Senior Customer Success Manager Remote US Overview: TUNE, part of the Andromeda operating group within Constellation Software Inc. (CSI), is a leading SaaS platform in the partner and affiliate marketing space. TUNE enables brands, agencies, and networks to launch, manage, and optimize performance marketing programs through powerful tracking, attribution, and partner management technology. Andromeda is an operating group within Constellation Software Inc., focused on acquiring and operating vertical market software businesses. Within this structure, TUNE benefits from the long-term stability, operational expertise, and capital backing of CSI while maintaining the autonomy and agility to innovate and serve its customers in the rapidly evolving performance marketing ecosystem. As a Senior Customer Success Manager at TUNE, you will work closely with our most strategic customers to ensure they are maximizing the value of the platform. You will act as a trusted advisor, helping clients optimize their partner marketing programs, drive product adoption, and identify opportunities for expansion and long-term growth. This role blends strategic account management, technical platform expertise, and consultative customer engagement, with a strong focus on retention, renewal, and customer success. Job Responsibilities: Owning a book of business of current clients and serving as a main point of contact for our largest revenue and most strategic accounts Building deep relationships with clients to establish a consultative approach toward growing and optimizing their business Renewing annual contracts and upselling new products to our current clients Promoting new features and services by training and empowering clients to adopt those features Strategizing with clients for deeper utilization of, and success with, the TUNE platform Analyzing future potential, opportunities, and growth for your TUNE accounts. Serving as the Subject Matter Expert (SME) on a specific topic Assisting the Director of Customer Success with training and support of Customer Success Managers Owning and executing ad hoc projects and initiatives as needed Competencies: A passion for the online & mobile advertising industry Ability to pick up, learn, and quickly become knowledgeable in SaaS tech concepts 5+ years of account management & customer focused experience, utilizing a consultative mindset Past sales or business development experience in the growth of existing clients Experience managing large and strategic brands Experience in affiliate marketing, partner marketing, or performance marketing Ability to prioritize and manage the needs of many accounts Exceptional interpersonal communication, presentation skills, and business acumen. Must feel comfortable engaging with executive leaders. Must have experience negotiating win-win contract conditions with clients. Outgoing, positive, and energetic personality. This role requires building a positive relationship with our clients to support their ongoing loyalty. Must have experience and feel comfortable being in some type of leadership role, fully owning projects and provide training and guidance to other employees. Qualifications [Minimum required Education and Experience] Bachelor’s degree is required FLSA Designation (US Only): Exempt Salary Range: The estimated base salary range for this role is USD$99,000.00 - USD$121,000.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations. Other Compensation (US Only): This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire. Benefits (US Only): Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match). Time off (US Only): The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year. We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law. Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at [email protected]. NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records. #Tune