Senior Customer Success Specialist

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work ® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. Overview We are seeking a Customer Success Manager with 4–6 years of experience in aviation technology or airline operations located in Tashkent ideally. This role focuses on supporting European airlines of CIS region in adopting digital solutions, improving operational efficiency, and advancing sustainability goals. The Customer Success Manager shall be fluent in Russian, English and also local Uzbek or Kazakh language depending of the country of origin. Key Responsibilities Customer Relationship & Success Build and maintain strong relationships mainly with airlines, and secondly with ANSPs, and aviation partners. Serve as the primary customer contact, ensuring satisfaction, retention, and continuous value delivery. Conduct regular check-ins, business reviews, and performance meetings with customers. Solution Adoption & Enablement Support onboarding, configuration, and successful rollout of aviation solutions such as: Datalink VHF / VDL, satellite, Type B / type X messaging AIRCOM Server Platform / Flight Messenger or Hermes / Ops Center alike Flight Tracking alike Mission Watch or others Flight Folder including weather overlay Deliver product demonstrations, workshops, and training sessions to improve customer utilization. Guide customers on best practices to maximize efficiency and operational performance. Service Performance & Operational Support Oversee product performance and SLA compliance. Coordinate with internal technical teams to resolve incidents, service requests, and operational issues. Identify improvement opportunities and proactively drive service enhancements. Insights, Reporting & Improvement Prepare reports, dashboards, and usage insights for customer stakeholders. Analyze data trends and recommend improvements to operational workflows. Gather customer feedback and collaborate with product teams to support roadmap enhancements. Collaboration & Growth Support Partner with sales/business development to identify upsell or cross-sell opportunities. Participate in customer workshops, operational readiness checks, and go-live activities. Support internal teams with customer insights for product evolution and service optimization. Technical Highlights Experience deploying aviation applications for Tier 1 & 2 airlines. Familiarity with major flight planning and operational systems: NavBlue, Lido/Lufthansa Systems, PPS, JEPPESEN, AMADEUS, and more. Qualifications Qualifications 4–6 years of experience in customer success, airline operations, or aviation technology roles. Strong understanding of flight operations, OCC processes, or digital aviation tools. Excellent customer-facing, communication, and presentation skills. Strong analytical ability and comfort working with data. Ability to manage multiple customers and priorities in a dynamic environment. Languages (Mandatory) English – Fluent Russian – Native Local language depending on origin country i.e. Uzbek or Kazakh WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process. Starting Compensation Starting Compensation