Senior Customer Support Specialist

About Easygenerator We’re a fast-growing EdTech scale-up on a mission to revolutionize learning through our award-winning authoring tool. Used by global giants like Kellogg’s, T-Mobile, and Siemens, Easygenerator helps organizations simplify knowledge sharing, fast, easy, and impactful. We’re an AI-first company , using cutting-edge tools both in our products and internal workflows. You’ll gain hands-on AI experience and develop a future-proof skillset while contributing to a fast-moving, high-impact product. What You’ll Do Interact with customers across chat, email, and calls Share best practices and recommendations Troubleshoot, identify, and escalate reported bugs, register customer complains and requests. Collaborate with Sales, Development, Marketing, and QA Represent the “voice of the customer” inside the company Contribute to process improvements and exceed KPIs What You Bring Bachelor’s degree or equivalent experience 1–2 years in a customer-facing role (support, success, service) Excellent English communication skills (written + spoken) Customer-first mindset with strong active listening skills General computer proficiency and SaaS product knowledge Ability to multitask and stay calm under pressure Positive, team-oriented, and proactive attitude What's in it for you Be part of a fast-growing scale-up where you make an impact from day one Join an international team of passionate, supportive colleagues Grow with us — new opportunities open quickly as we scale Thrive in an inclusive, diverse workplace where performance matters most Ready to join us? Apply now and help us deliver world-class support while shaping the future of EdTech!