Senior Data Analyst

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. The Senior Data Insights Analyst will join the Analytics & Data Insights team at Care.com, focusing on leveraging data and analytics to drive strategic business decisions. This hybrid role involves partnering with Enterprise Network Operations and Servicing Operations teams to analyze performance metrics, optimize processes, and improve reporting. The ideal candidate will bridge the gap between technical and non-technical stakeholders by translating complex concepts into clear, actionable insights for executive leadership. Additionally, this position requires mentoring junior analysts and taking ownership of metrics to uncover growth opportunities and solve ambiguous business problems. What You’ll Do: Formulate data-driven strategies and convey key findings through compelling narratives to both technical and non-technical stakeholders. Work with the Enterprise Network Operations team to analyze backup care fulfillment, as well as caregiver availability, quality and supply. Partner with the Enterprise Servicing Operations team to improve internal reporting and processes including representative productivity and phone/email/chat performance. Bridge the gap between technical and non-technical teams, translating complex data science or engineering concepts into clear, narrative-driven insights for executive leadership. Mentor and elevate junior and mid-level analysts, providing constructive feedback on code, data modeling, and visualization best practices to foster a culture of continuous learning. Take ownership, from definition to reporting, of metrics related to the functional area that you support Lead collaborative, deep-dive analysis projects with stakeholders to uncover growth opportunities, optimize operational efficiency, and solve ambiguous business problems. Develop advanced metrics and visuals, by collecting and integrating data from various sources, including web analytics tools and internal databases Be a Care data guru - be the point of contact for all data questions and insights Who You Are: 4+ years of professional experience in a business intelligence analyst and/or data analyst position Expert SQL skills are required (Snowflake, Mysql) Proven ability in data analysis, structuring, transforming, and visualization is required, with a strong preference for Tableau. Experience with Domo, PowerBI, or Looker will also be considered. Experience measuring the impact of products and/or marketing initiatives on conversion and revenue Experience Influencing product and marketing teams to make data-driven decisions Take initiative in solving business questions that data could potentially answer by producing top-down data-driven solutions to address them Strong product development mindset and focus on actionable analytics: e.g., Ability to surface signals in our data and work with Product/Engineering to transform these into concrete tests Experience building comprehensive dashboards (Tableau) Experience completing exploratory deep dives into data to find ways to optimize the customer experience Experience using relational databases and big data via writing performant queries in SQL against large datasets in various environments Experience crafting and presenting complex business case studies Ability to work independently with high-level direction Willingness to proactively engage with partners across many disciplines Consistent ability to produce quality, accurate and highly detailed work product Experience with Amplitude, a plus Be a creative, global thinker & team player Statistical knowledge and modeling, a plus Company Overview: Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home. Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Salary Range: $110,000 to $125,000. The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO). #LI-Hybrid