Senior Data Analyst

Ciklum is looking for a Senior Data Analyst to join our team in Brazil. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Senior Data Analyst, you'll become a part of a cross-functional development team engineering experience of tomorrow. This role is ideal for an analytical thinker with strong product sense and a deep understanding of the subscription business model. You’ll leverage data to improve customer acquisition, engagement, retention, and revenue performance. As part of the Decision Science team, you will collaborate with cross-functional partners in Product, Engineering, Marketing, Design, and Finance. Your work will focus on analyzing the subscription lifecycle, defining performance metrics, designing experiments, and translating complex data into clear, actionable recommendations. You’ll also help ensure data quality and support the development of dashboards and tools that guide decision-making across the organization. Responsibilities: Partner with Subscription Product, Design, Engineering, and Marketing teams to define KPIs, develop performance metrics, and track the customer lifecycle across acquisition, engagement, retention, and churn Collaborate with data engineering teams to design and implement behavior tracking and data models to evaluate subscription product performance Proactively conduct analyses to identify key trends and surface growth and retention opportunities across the subscription base Support experimentation (e.g., A/B testing), including hypothesis formation, test design, statistical analysis, and post-test insights Build and maintain interactive dashboards using BI tools such as Looker or Tableau to present insights to technical and non-technical stakeholders Leverage data visualization tools to present findings in a clear, concise, and compelling manner Identify and mitigate analytical gaps that impact decision-making related to our suite of subscription products Requirements: We are seeking a Senior Data Analyst to drive insights and strategy for our subscriptions teams 5+ years of experience writing complex SQL, including the ability to write production-quality code with little oversight 5+ years experience in experimental design and analysis and statistical analysis including A/B testing and other causal inference methods 3+ years experience implementing custom tracking and creating best practices in a Customer Data Platform, such as Segment Experience with data visualization tools (e.g., Tableau, Looker, Power BI) Experience with DBT or ETL environments Experience working with client side analytics and tagging tools such as Google Analytics and Google Tag Manager, or Amplitude Strong analytical thinking skills with the ability to identify patterns and trends in data Excellent communication and interpersonal skills to effectively collaborate with diverse stakeholders Desirable: Experience scripting with python and working with AWS, Databricks Experience with subscription businesses in consumer-facing industries (e.g., healthtech, e-commerce, streaming) Experience working in a compliance driven domain (HIPAA, PCI or others) Strong understanding of the healthcare industry and its evolving landscape (highly preferred) What’s in it for you? Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and mental health programs, 5 undocumented sick-leave days per year Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally Long-term employment with 20 working-days paid vacation and local bank holidays Flexibility: 100% remote work mode Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential Global impact: work on large-scale projects that redefine industries with international and fast-growing clients Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events About us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. As we expand into Latin America, every Ciklumer is helping to shape our story. Collaborate with seasoned experts and make a global impact backed by two decades of industry leadership. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum. #LI-VH1