Senior Data Center Engineer

Req ID#: 412705 Job Description: About Foundever ™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Function overview The Data Center Services team manages global data center spaces and co-location cages housing corporate network, server and storage system assets needed to deliver services to Foundever’s customers. Job Summary Senior Data Center Engineers ensures global data centers are installed and operated in accordance with industry standards, optimized for efficient utilization of resources, maintained for reliability, and at all times comply with applicable data protection and security requirements. Primary responsibilities Monitor data center performance, capacity, power, cooling, and environmental conditions Maintains compliance with industry regulations regarding privacy and security issues Collaborates with other departments to create a strategic plan for IT infrastructure growth or update existing plans as needed Supports our supplier relationships and fully understand their engagement processes and work flow. Extremely close management of Incidents, Problem tickets and Change Controls in a complex data center environment to reduce risk and utilize safe times for repair and change Works with engineers to design new data center facilities or modify existing ones to meet capacity needs Optimizes the utilization of data center spaces Reviews data center operations to identify potential areas of improvement or inefficiency in order to improve efficiency or reduce costs Coordinates the creation of disaster recovery plans for critical systems and data in case of an emergency May require after-hours support, on-call rotation, or weekend maintenance Qualifications Skills and Experience required Skills and experience Essential General understanding of power which includes load and capacity planning, redundancy and resilience (N, N+1, 2N), AC power concepts, and how power is measures (watts, kilowatts, kVA, etc) Experience installing IT equipment in racks. Certified in or having at least 5 years' experience with structured cabling standards. Capable of consoling / logging into and managing IT and power equipment. Experience working in vendor portals such as Equinix with knowledge of scheduling the installation of cross connects, power whips, and remote hands. Experience working with multi-disciplinary teams Experience coordinating project tasks and events with multiple teams and departments Knowledgeable of capacity planning concepts Knowledgeable of preventative maintenance concepts and practices Experience with maintaining working relationships with vendors and service providers Detail-oriented with excellent documentation and communication skills Preferred Industry data center standards Critical awareness methods Knowledge of and experience with facility electrical systems (ATS, UPS, electrical switching, electrical distribution systems) Qualifications - Education Bachelor’s degree in information technology, computer science, management or a related field or equivalent experience. Our Offer Competitive compensation package. (Salary range from $20000 to $30000 per annum TGP depending on experience and qualifications) Some travel maybe required Excellent learning and development opportunities (AI, technology, evolving BPO landscape). Growth opportunities within an expanding team. Location Remote working however candidates need to be based within an hour of Hyderabad or Gurugram #LI-KH1 Job Segment: Facilities, Database, BPO, HVAC, Data Center, Operations, Technology