Senior Delivery Manager

Senior Delivery Manager The Company: Stream was founded with the mission to provide fair financial tools to the everyday worker. Offered through destination employers like Greene King, Bupa, Burger King, Asda and the NHS, our award-winning platform helps over three million people to earn, learn, save, spend and borrow on their own terms, all in one smartphone app. Stream is unique: VC backed and growing at scale, but with a social conscience. Some of the world's leading impact funds were our founding investors, and we operate on a social charter, which means every product and service we create must measurably improve financial wellbeing. You’d be joining a team of over 300 passionate, ambitious people across Europe and the USA, building a category-defining product, and united by that same mission. The Opportunity: You'll be a senior voice in the team: a safe pair of hands for our biggest clients, a coach for less experienced Delivery Managers and Associates, and a driving force behind how we continuously improve the way Delivery works. This is a role for someone who wants to go beyond running a project plan. You'll be expected to spot the recurring issues behind the day-to-day noise, fix root causes rather than symptoms, and help shape a Delivery function that scales as Stream grows. What you'll do Own end-to-end delivery for our largest and most complex client launches across FlexPay, Credit, Wealth and Benefits, from contract signature through to go-live and post-launch adoption Manage multiple concurrent projects and stakeholders, acting as the senior escalation point when delivery risk or complexity increases Build credible, senior relationships with client sponsors and internal stakeholders across Sales, Product, Engineering, Risk and Comms Coach and mentor Delivery Managers and Delivery Associates, raising the bar on project management rigour across the team Own and evolve elements of the Delivery Playbook, standardising process and removing recurring friction rather than just firefighting it Track adoption and revenue performance across your portfolio, proactively identifying and course-correcting at-risk accounts Feed frontline delivery insight into the product roadmap, including ongoing improvements to our client onboarding experience What we're looking for A strong track record delivering complex, multi-stakeholder projects, ideally in B2B2C, SaaS, HR tech or fintech Comfortable running several concurrent client implementations at pace, without losing attention to detail Excellent stakeholder management, credible with senior client contacts as well as internal teams A natural coach, energised by helping more junior colleagues grow Data-driven and outcome-focused: you measure impact and steer away from vanity projects Comfortable with ambiguity and motivated to shape process, not just follow it Experience in earned wage access, employee benefits, workplace lending, savings or payroll is a plus, but not essential Location: we operate a hybrid working policy, 3 days per week in-office Salary: £70,000 to £75,000 depending on experience + Commission + Equity What We'll Do For You 25 Days Annual Leave in addition to public holidays (up to 5 days rollover), plus flexible time off for ad-hoc childcare, family, or caring needs 24 weeks' paid Maternity Leave and 4 weeks' paid Paternity Leave for employees with over 12 months' service Special Leave for IVF and other fertility treatments Sabbatical scheme Paid volunteering leave - give back on us Private Healthcare including comprehensive mental and physical health support Pension salary sacrifice - plus bonus exchange to pension, saving on Tax and NI with added compound growth Electric vehicle salary sacrifice scheme Season Ticket Loan Access to ThanksBen - THE benefits marketplace. Choose what you want, when you want: Workplace Nurseries, Cycle to Work, Home and Tech Scheme, and more And the best benefit of all - access to Stream for your own financial wellbeing At Stream we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Stream is an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, or veteran status. Department Delivery Locations London Office Remote status Hybrid About Stream Stream improves the financial wellbeing of 4 million frontline workers, with a workplace finance platform built around their pay. Award-winning employers like Asda, Bupa, Crate & Barrel, Pizza Express and the NHS make money fairer and work more rewarding, by offering Stream as an employee benefit. Stream is a B Corporation that was founded with a social charter and built with the Fair By Design financial inclusion campaign. For full details head to https://stream.co/en/company/careers Founded in 2018 Co-workers Over 250