Senior Designer – Digital Banking (Credit Unions)

Description We are seeking a Senior Designer with deep experience in digital banking platforms to lead experience design for credit union transformation initiatives. This role operates in the Experience lens of Aequilibrium’s Four Lenses model and partners closely with Program Managers, Product Owners, and Solution Architects to craft remarkable member experiences within the constraints and opportunities of modern digital banking platforms. The ideal candidate has hands-on experience designing within ecosystems such as VeriPark, Intellect Design, Central1 Forge, Backbase, Temenos, Lumin, or similar digital banking platforms — and understands how to balance platform capabilities with business ambition. You will help credit unions modernize their digital banking experience while working intelligently within platform design systems. Who You Are You are both: A systems thinker who understands platform constraints A creative problem solver who elevates member experience You know that digital banking design is not greenfield product design. It requires: Working within vendor design systems Understanding configuration vs extension vs bespoke development Collaborating with architects and developers Translating business strategy into intuitive member journeys You have likely: Designed within an existing digital banking design system Worked on migrations or re-platforming initiatives Tailored digital banking experiences for credit unions or community banks Navigated the trade-offs between out-of-the-box capabilities and customization What You Will Be Doing Experience Leadership Lead UX/UI design efforts for CU digital banking initiatives Design responsive online and mobile banking experiences Align member journeys with business strategy and regulatory constraints Facilitate design workshops with CU stakeholders Platform-Aware Design Work directly within vendor design systems (e.g., Backbase DS, Forge UI framework, Temenos Infinity, etc.) Assess and recommend: Out-of-the-box configurations (low risk, faster time to market) Platform extensions (moderate customization) Bespoke experiences (higher complexity, higher differentiation) Collaborate with Solution Architects to evaluate feasibility and effort Balance member experience ambition with implementation constraints Design Systems & Governance Tailor and extend platform design systems while maintaining consistency Create reusable UI components and interaction patterns Ensure accessibility and usability standards are met Contribute to internal AEQ design accelerators and frameworks Collaboration & Delivery Work closely with Product Owners to translate requirements into flows and wireframes Provide annotated specifications to development teams Support sprint cycles and iterative delivery Participate in user testing and validation sessions Present design recommendations to executive stakeholders Qualification Requirements Must-Have Located in North, Central, or South America 5+ years of experience in UX/UI design for web and mobile applications 3+ years designing for digital banking platforms Direct experience with one or more of: VeriPark Intellect Design Central1 Forge Backbase Temenos Lumin or similar platforms Experience working within structured design systems Strong understanding of responsive design and accessibility standards Experience collaborating with architects and developers in Agile environments Strong ability to communicate design trade-offs to business stakeholders Strongly Preferred Experience working with credit unions Experience in digital banking platform migrations Experience assessing configuration vs customization decisions Familiarity with authentication flows, payments, onboarding, account management, and financial dashboards Experience contributing to or evolving a platform design system Education University degree in Design, HCI, Computer Science, or equivalent experience. Salary CAD $110,000 – $140,000 annually. Salary based on platform expertise and digital banking experience. About Aequilibrium Aequilibrium is a technology professional services organization consistently ranked among the Top Digital Agencies in Vancouver and a multi-award-winning experience design firm. We specialize in digital transformation for financial services, combining: Strategy Experience Design Technology Immersive and AI-driven innovation Through our Four Lenses model , we embed transformational leadership into credit union modernization initiatives to reduce risk, accelerate delivery, and craft remarkable member experiences.