Senior DevOps Engineer

Profile Summary: We are looking for a Devops Engineer with experience in Kubernetes, CI/CD (GitLab CI), and AWS. Skilled in automation, scripting (Bash/Python), and observability tools like Prometheus and OpenTelemetry. Focused on reliable deployments, issue resolution, and maintaining efficient platform operations. Shift Timings: Complete EST Overlap Location: Remote Role and Responsibilities: Operate and improve platform tools so product teams can ship reliably triaging tickets, fix build issues, and handling routine service requests (access, secrets, environment setup). Maintain and extend self-service workflows (templates, golden paths) by updating docs, examples, and guardrails under guidance from senior engineers. Perform day-to-day Kubernetes operations: deploy/update Helm charts, manage namespaces, diagnose rollout issues, and follow runbooks for incident response. Support CI/CD pipelines (e.g., GitLab CI): keep pipelines green, add/adjust jobs, implement basic quality gates, and help teams adopt safer deploy strategies (blue/green, canary). Monitor and operate the observability stack using Prometheus, Alert manager, and Thanos; maintain alert rules, dashboards, and SLO/SLA indicators; help reduce alert noise and improve signal quality. Assist with service instrumentation across the core observability pillars—tracing, logging, and metrics—with hands-on OpenTelemetry usage (collectors/SDKs) and related telemetry tooling. Contribute to and improve documentation: runbooks, FAQs, onboarding guides, and standard operating procedures. Participate in an on-call rotation as needed with a well-defined escalation path; assist during incidents, post small fixes, and capture learnings in docs. Help with cost- and performance-minded housekeeping: right-size workloads, prune unused resources, and automate routine tasks where appropriate. WE’RE LOOKING FOR SOMEONE WHO HAS: 8+ years in a platform/SRE/DevOps or infrastructure role, with a strong bias toward automation and support. Experience operating Kubernetes (or similar) and core ecosystem tools (Helm, Docker, Ingress NGINX, Argo Rollouts basics). Hands-on CI/CD experience (preferably GitLab CI): writing/modifying jobs, artifacts, environments, and basic deployment strategies. Scripting ability in Bash or Python (Go a plus) to automate repetitive tasks and improve runbooks. Familiarity with AWS fundamentals (e.g., IAM, EC2/EKS, S3, CloudWatch/CloudTrail, Parameter Store/Secrets Manager). Practical understanding of monitoring/observability (dashboards, logs, alerts) and how to use them for triage and remediation, including Prometheus/Alertmanager/Thanos and OpenTelemetry basics. Comfortable working from tickets (Jira/ServiceNow), following change-management practices, and communicating clearly with stakeholders. HIGHLY PREFERRED CANDIDATES ALSO HAVE: Terraform experience for infrastructure as code (managing AWS, Kubernetes add-ons, and platform components). API integration experience (Java, Python, or Go) to build small internal tools or glue code. Deeper Linux fundamentals and container runtime basics for effective debugging and performance tuning. Exposure to insurance/financial services environments, including awareness of compliance and operational controls. ABOUT ISHIR ISHIR is a digital innovation and enterprise AI services provider. We work with startups and enterprises to shape the future through accelerated innovation, deep technical expertise, access to global digital talent and a passion for complex problem-solving. With our help, our clients overcome their most difficult digital challenges leveraging AI. We are not just consultants, we are partners in our clients’ success, assisting them with re(gaining) competitive edge by identifying opportunities for differentiation, industry disruption, scalable innovation, and go-to-market strategies that deliver successful outcomes. At ISHIR, we help bold businesses accelerate innovation through Talent, Speed-to-Market, and AI. We help make an impact by solving real problems using innovation, improved customer experiences and the right technologies. As an ISHIR employee, you will get the advanced training you need to be successful, and the opportunity to apply it. You must be passionate about technology, crave responsibility, and be eager to apply your knowledge to real business solutions for our startup and enterprise customers. These are the qualities of a person destined for success at ISHIR. ISHIR attracts a special type of individual—someone who is proactive, thrives on challenges, feeds off success, and looks at moving targets not as obstacles but as opportunities. ISHIR is an exciting place to work. It is imbued with an entrepreneurial spirit and promotes self-reliance, open communication, and collaboration.