Senior Digital Insight Analyst

Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you! About the role We are currently expanding our Digital Experience Analytics team and want to hear from experienced Senior Digital Analysts that are keen to drive better outcomes for the millions of people that use our platforms and want to help them save and invest with confidence at Hargreaves Lansdown (HL). Our team’s focus is always on our clients, understanding what they are doing and trying to explain why. By providing meaningful insights on our clients, you will be central to improving client experience and helping key stakeholders make critical commercial and strategic decisions. We are currently expanding our Digital Experience Analytics team and want to hear from experienced Senior Digital Analysts that are keen to drive better outcomes for the millions of people that use our platforms and want to help them save and invest with confidence at Hargreaves Lansdown (HL). Our team’s focus is always on our clients, understanding what they are doing and trying to explain why. By providing meaningful insights on our clients, you will be central to improving client experience and helping key stakeholders make critical commercial and strategic decisions. By using our modernising Snowflake and Digital Analytics architecture to dive into user behaviour across our website and apps, along with our other channels and market behaviours, you will quickly become an important part of your partnered Product Team, working with them to surface insight on how our clients are experiencing our journeys and finding and sharing actionable insight that drives improved client outcomes. We are looking for someone with a mix of analytical skills, experience at acting as a trusted product partner, and someone who can help drive our highly data literate culture at HL. What you’ll be doing Acting as a trusted partner for the business to help drive better outcomes in Digital journeys through a range of data from across our channels. Help drive best practice and bring new approaches to finding value in our first party data from across our channels. Setting up Digital Analytics and monitoring digital journeys relating to your partnered Product Team. Help suggest and understand impacts and priority of Digital product deliveries. With the wider Digital Analytics team, manage and maintain the Digital Analytics data collection implementation Provide tag specifications for additional tracking to ensure stakeholders’ reporting and decision making requirements are met Work with web/mobile app developers to ensure tag specifications are implemented as specified Provide support to the wider business on the use of Analytics toolset Respond to ad-hoc queries from around the business regarding digital activity and client behaviour Assist in the wider analytics peer review process to ensure all analytics products are managed appropriately About you We’re looking for a Senior Digital Analyst who has experience, knowledge and skills in the following areas, however we appreciate that a successful applicant may not necessarily tick all of these areas: Experience in a workplace of using digital analysis tools, something from Adobe Analytics/Amplitude/GA4 Expert in data manipulation and analysis to provide actionable insights. Strong experience with SQL is a requirement, use of notebooks/python would be desirable Prior experience using data visualisation tools such as PowerBI, Tableau, Looker etc. Proficient at prioritising workloads effectively and using planning and collaboration tools e.g. JIRA, Confluence & Miro Knowledge and interest in financial services and products is a bonus Excellent attention to detail and proven problem-solving skills Able to communicate effectively with a wide range of stakeholders from technical to non-technical Interview process The interview process for this role is two stages including technical competency-based questions and a scenario task. Working Schedule This role is based in Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We have returned to the office 2 days a week. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. Why us? Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus * and annual pay review 25 days * holiday plus bank holidays and 1-day additional Christmas closure Option to purchase an additional 5 days holiday ** Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Income Protection and Life insurance (4 x salary core level of cover) Private medical insurance* Health care cash plans - including optical, dental, and out patient care Health screening programme Help@hand - confidential support including mental health counselling and remote GP Wellhub - unlimited access to fitness provider s and w ellness c oach sessions Variety of travel to work schemes with bike storage and shower facilities Inhouse barista and deli serving subsidised coffee and sandwiches T wo paid volunteering days per year * dependant on role level ** only available to select during our annual benefits window, in November each year ​ Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.