Senior Director, Clinic Operations

Pharmacy1st Health is building the clinical infrastructure for rural America by transforming independent pharmacies into integrated care delivery hubs. Our model combines primary care, pharmacy services, and chronic disease management under one roof, creating a new, lower-cost site of care for underserved communities. We operate across multiple states and are rapidly expanding a network of rural clinics co-located with pharmacies. Our goal is to deliver scalable, high-quality care while improving access, outcomes, and cost efficiency. Role Overview The Senior Director, Clinic Operations, will own the day-to-day execution of clinic operations across Pharmacy1st’s site network. This is a hands-on, field-facing role for someone with direct experience running clinic operations and an understanding of what it takes to keep a clinic functioning efficiently every single day. You will be responsible for ensuring that clinics operate smoothly, providers are supported, patients move through the system efficiently, and performance targets are met. You will translate clinical strategy into operational reality. Key Responsibilities Clinic Operations Management Oversee daily operations across multiple clinic sites Ensure clinics are fully staffed, scheduled, and functioning efficiently Manage patient flow, wait times, and overall visit experience Troubleshoot real-time operational issues across sites Staffing and Workforce Management Build and manage provider and support staff schedules Ensure adequate coverage across all operating hours Partner with recruiting to fill staffing gaps quickly Support onboarding and training of clinic staff Performance Management Track and manage key operational metrics, including: Visits per day Patient wait times Provider utilization No-show rates Identify underperforming sites and implement corrective actions Drive consistency across all clinic locations Process and Workflow Optimization Implement standardized workflows across clinics Improve efficiency of patient intake, visit flow, and checkout Ensure alignment between clinic and pharmacy operations Partner with the clinical team to operationalize new service lines Patient Experience Ensure a consistent, high-quality patient experience across all sites Address patient complaints and service issues quickly Improve access, throughput, and satisfaction Cross-Functional Execution Work closely with: VP, Clinical Services on new program rollout Pharmacy teams on co-located workflows Finance on the site-level performance Ensure new services are executed consistently across locations Qualifications Required 3–7 years of direct clinic operations experience Prior role as: Clinic Operations Manager Practice Manager Urgent Care Operations Manager Multi-site clinic supervisor Demonstrated experience managing the day-to-day operations of a healthcare clinic Strong understanding of clinic workflows, staffing models, and patient flow Experience managing providers (MDs, NPs, PAs) and support staff Preferred Experience in urgent care, primary care, or ambulatory settings Experience managing multiple clinic locations Familiarity with rural or resource-constrained environments Experience working in integrated care settings (clinic + pharmacy a plus)