Senior Director, Data Center Infrastructure Management, Intelligence & Controls

Flexential operates more than 40 data centers across roughly 18 markets and over 330 MW built or under development, with high-density, AI-ready capacity now central to our growth. The Senior Director, Data Center Intelligence & Controls owns the systems, data, and controls that tell us how every facility is performing: capacity, power topology, telemetry, controls, and the operational metrics the business bills and reports on. This is a hands-on leadership role for someone who can step into a complex, fast-moving environment, take ownership of the DCIM, capacity engineering, controls, and telemetry functions, and make them trustworthy, well-run, and resilient. You will stabilize the teams, harden the data behind billing and capacity decisions, make the function well-documented and resilient, and build the operational foundation for a software-defined, digital-twin future. It is high-impact work with a clear line of sight to defining how Flexential runs its fleet. Key Responsibilities and Essential Job Functions DCIM and Data Ownership Own the system of record. Take ownership of the DCIM platform as the authoritative source for capacity, assets, power topology, and facility state, and keep it accurate and trusted across operations, engineering, sales, and finance. Harden data quality. Establish telemetry standards, point naming, and data-quality governance, and grade data health so issues are found and fixed before they cause revenue loss or bad decisions. Drive consolidation. Begin unifying the configuration management database and integrating disconnected systems toward a single source of operational truth. Capacity Engineering and Commercial Support Run capacity and forecasting. Own capacity planning, forecasting, and optimization across power, space, and cooling, including utility load-ramp forecasts. Manage reserves and utilization. Reconcile committed, drawn, and utilized power and adjust reserves to protect both sellable inventory and uptime. Support the deal with data. Run technical design reviews, cage plots, and density-feasibility analysis, giving the business a clear, data-backed view of capacity. Controls, Telemetry, and Metering Stabilize controls. Take ownership of building automation and controls, set standards for sequences of operation and alarm management, and tune the mechanical and electrical environment for reliability and efficiency. Own the instrumentation layer. Run branch-circuit monitoring, environmental monitoring, and power-data acquisition, and ensure every usage-based site is fully instrumented before customer turn-up. Close metering gaps. Drive the program to close remaining metering and monitoring gaps, treating data integrity as a revenue-protection function. Billing Data, Metrics, and Risk Protect billing integrity. Own the data behind PUE-based billing, usage, PUE, and rate, with anomaly detection, variance flagging, and reconstruction methods that prevent revenue leakage. Own the operational metrics. Utilization, salable and built capacity, forecast accuracy, automation coverage, PUE and WUE, and the metrics that feed financial and capital reporting. Identify risk in the data. Use operational data and modeling, including redundancy and failover modeling (N+1, 2N), to identify risk early and route clear, prioritized actions to teams so issues are remediated proactively. Leadership Stabilize and build the team. Take ownership of the capacity engineering, operations engineering, controls, and telemetry groups, clarify roles, close gaps, and build a unit that operates with discipline and pride. Build a resilient function. Document and cross-train so the function’s knowledge is well-distributed across the team, and partner across Facilities, Engineering, Construction, Sales, Product, IT, and Finance. Required Qualifications Hands-on leadership of controls, BAS, DCIM, capacity engineering, or telemetry teams in mission-critical environments. Deep, practical command of BAS and controls, telemetry, and DCIM; you can read a trend log, a one-line, and a capacity model and know what they are telling you. Strong grasp of MEP systems, switchgear, UPS, generators, chillers, CRAH and CRAC units, and PDUs, and how they behave under load and during failover. Working knowledge of colocation capacity mechanics: reserves, utilization, and PUE-based billing. Experience with DCIM and branch-circuit and environmental monitoring, and integrating systems over BACnet, Modbus, and SNMP. A record of inheriting complex environments and leaving them measurably better, with cleaner data, calmer floors, and stronger teams, plus credibility with frontline technicians and shift leads. What Success Looks Like in 12 Months First 90 Days Assessed every inherited function, system, and data source. Delivered a candid current-state and stabilization plan. Made the function more resilient through documentation and cross-training. By Month 6 Telemetry, metering, and data-quality governance are live and trusted. PUE-based billing data and capacity reserves are accurate and defensible. Data-driven risk identification runs on a dependable cadence so teams can act early. By Month 12 DCIM and CMDB consolidation are underway. Controls are measurably more reliable and efficient. Metering gaps are closed across usage-based sites. Put forward the roadmap toward the software-defined, digital-twin target state. Base Pay Range: Annualized salary range offered for this position is estimated to be $195,000 - $235,000 . However, the actual pay range depends on each candidate’s experience, location, and qualifications. Variable Pay: Discretionary annual bonus, based on personal and company performance. #LI-Hybrid At Flexential, we value diversity and believe that different perspectives and unique skills make us stronger as a team. While we've outlined the qualities and skills we are looking for in this job posting, we understand that there may be attributes and abilities that aren't explicitly listed but could be a perfect fit for our team. We want to emphasize that you shouldn't hesitate to apply if you don't meet every requirement. We're enthusiastic about assembling a diverse team of individuals who bring various talents to the table. Your unique perspective and abilities may be just what we need to drive innovation and success. If you believe you have what it takes to thrive in our environment, we encourage you to apply. Benefits of working at Flexential • Medical, Telehealth, Dental and Vision • 401(k) • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) • Life and AD&D • Short Term and Long-Term disability • Flex Paid Time Off (PTO) • Leave of Absence • Employee Assistance Program • Wellness Program • Rewards and Recognition Program Benefits are subject to change at the Company's discretion. Flexential participates in the E-Verify program. Please click here for more information. EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.