Senior Director, Marketplace Operations

About TripleLift We're TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance. As part of the Vista Equity Partners portfolio, we are NMSDC certified, qualify for diverse spending goals and are committed to economic inclusion. Find out how TripleLift raises up the programmatic ecosystem at triplelift.com . Overview We are seeking a dynamic and strategic leader to serve as Senior Director, Marketplace Operations based in our Pune office. In this role, you will oversee a high impact team delivering exceptional client support across Supply and Demand Operations, External Partnerships, Analytics, and Reporting functions. You will play a critical role in shaping the global client experience, driving operational excellence, and providing data-driven insights to support strategic decision-making. This is a senior leadership role for a highly collaborative and results-oriented professional with experience managing high-performing teams in a client-focused environment. Responsibilities Leadership & Team Management Lead, inspire and develop an Operations team fostering a culture of accountability, collaboration, and continuous improvement. Set strategic direction, operational priorities, and performance goals for the Marketplace Operations function. Mentor and develop direct reports to enhance leadership capability across the organization. Build strategies to ensure that the Pune-based Marketplace Operations teams can support a global advertising business that spans multiple time zone support. Drive initiatives that improve team efficiency, scalability, and effectiveness in serving global clients. External Ticketing Support Ensure delivery of exceptional client experiences for self-service clients utilizing Triplelift’s external ticketing portal. Establish and monitor SLAs for ticket response and resolution times. Operations, Analytics & Reporting Own operational excellence for client-facing services, including process optimization, workflow management, and service-level adherence. Partner with internal stakeholders to leverage analytics for strategic business decisions, including resource planning, performance forecasting, and service improvement initiatives. Ensure compliance with global TripleLift policies and standards while adapting operations to regional requirements and expectations within India. Strategic Leadership Collaborate with executive leadership to define long-term strategies for Marketplace Operations and operational effectiveness. Identify opportunities for innovation in service delivery, client engagement, and operational processes. Serve as a trusted advisor to senior leadership on global client trends, operational performance, and service initiatives. Education & Requirements Proven experience (8+ years) in leadership roles in Client Operations, or related client service functions, with at least 3 years in a senior leadership capacity. Demonstrated success managing large and diverse teams. Strong operational and analytical capabilities, with experience leading data-driven decision-making. Exceptional client-facing skills and experience in managing complex client relationships. Experience in scaling global operations and implementing process improvements across multiple functions. Excellent communication, interpersonal, and executive presence, with the ability to influence stakeholders at all levels. Bachelor’s degree required; MBA or advanced degree preferred. Working Hours Requirement 3 days a week in office working UK hours 2 days a week remote working UK hours Life at TripleLift At TripleLift, we’re a team of great people who like who they work with and want to make everyone around them better. This means being positive, collaborative, and compassionate. We hustle harder than the competition and are continuously innovating. Learn more about TripleLift and our culture by visiting our LinkedIn Life page. Establishing People, Culture and Community Initiatives At TripleLift, we are committed to building a culture where people feel connected, supported, and empowered to do their best work. We invest in our people and foster a workplace that encourages curiosity, celebrates shared values, and promotes meaningful connections across teams and communities. We want to ensure the best talent of every background, viewpoint, and experience has an opportunity to be hired, belong, and develop at TripleLift. Through our People, Culture, and Community initiatives, we aim to create an environment where everyone can thrive and feel a true sense of belonging. Privacy Policy Please see our Privacy Policies on our TripleLift and 1plusX websites. TripleLift does not accept unsolicited resumes from any type of recruitment search firm. Any resume submitted in the absence of a signed agreement will become the property of TripleLift and no fee shall be due.