Senior Director, National Accounts

Who we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters. We are seeking a strategic and commercially driven Senior Director, National Accounts to lead growth and profitability across key North American accounts, including major retail and partner organizations. In this highly visible role, you will be responsible for developing account strategies, strengthening executive relationships, driving operational excellence, and delivering against ambitious revenue objectives. Working closely with regional teams, global stakeholders, and cross-functional partners, you'll help shape the future of our key account business while identifying new opportunities to increase customer value, enhance loyalty, and accelerate growth. Responsibilities: Lead sales strategy execution and overall commercial performance for assigned national accounts. Develop and maintain executive-level relationships with key decision-makers, influencers, and stakeholders. Drive revenue growth, profitability, and customer retention through strategic account planning and business development initiatives. Partner with regional and global teams to align priorities, execute growth strategies, and support new product launches. Lead business reviews, performance analysis, and strategic planning sessions with customers and internal stakeholders. Negotiate commercial agreements and support contract discussions to achieve mutually beneficial outcomes. Identify opportunities to improve operational efficiency, customer experience, and account profitability. Monitor sales performance, KPIs, and financial results, implementing corrective actions when needed. Lead high-impact projects and initiatives that support long-term business growth and strengthen customer partnerships. More about you: Master's degree preferred. 10+ years of experience in sales, business development, national account management, or commercial leadership roles. Proven success managing large, complex strategic or national accounts and driving revenue growth. Strong business, financial, and commercial acumen with the ability to interpret performance metrics and translate insights into action. Demonstrated ability to build relationships and influence executive-level stakeholders across complex organizations. Experience leading cross-functional initiatives and collaborating within global, matrixed environments. Excellent communication, negotiation, presentation, and relationship-building skills. Strong leadership, coaching, and team development capabilities. Strategic thinker with a continuous improvement mindset and a focus on delivering measurable business results. Highly analytical, organized, and effective at managing multiple priorities in fast-paced environments. Proficient with Microsoft Office Suite. Fluent in English. A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you! We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources. What we offer: Medical, dental and vision coverage* Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts TeleHealth options 401k plan with company match* Company paid life/ad&d insurance Additional supplemental life/ad&d coverage available Company paid Short/Long-Term Disability coverage (STD/LTD) STD LTD Buy-ups available Accident/Hospital Indemnity coverage Legal/ID Theft Assistance PTO (or sick and vacation time), floating Diversity Day, & paid holidays* Paid parental bonding leave Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) Robust Internal Career Growth opportunities Tuition reimbursement Hearing aid discount for employees and family Internal social recognition platform *Plan rules/offerings dependent upon group Company/location. This role's pay range is between: $160,000 - $200,000. This role is eligible for an annual bonus. Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status. 165339