Senior Director of IT

Senior Director of IT - REMOTE Role And Responsibilities The Senior Director of Information Technology is responsible for the oversight and leadership of all aspects of the company’s information technology (IT) and cybersecurity operations. This position involves ensuring the reliability, performance, and security of IT systems and data across a distributed workforce in all fifty states and US Territories. The Senior Director of IT will collaborate closely with the CTO to align the IT strategy with the company’s overall business objectives, focusing on technology innovation, scalability, and the protection of sensitive health information. The Senior Director of IT is required to perform the following duties and undertake the following responsibilities in a professional manner: • Partner with the CTO and IT leaders on Liviniti’s cloud and technology roadmap. • Plan and deliver supportable, cloud-enabled solutions that meet business needs. • Own companywide cloud infrastructure, including public cloud, identity, voice, and Contact Center, SDN, LAN/WAN, operations, business continuity, and disaster recovery. • Evaluate and adopt emerging technologies such as multi-cloud, infrastructure as code, zero trust, observability, and modern collaboration tools. • Ensure cost-effective design, implementation, and support of new services. • Develop and lead a high performing infrastructure and cloud operations team to ensure the reliable delivery of IT services and operations. • Drive a collaborative culture that values technical depth, accountability, and customer service. • Establish, maintain, and execute operations procedures that leverage efficiencies and best practices, including automation and ITIL-aligned service management. • Review and maintain HIPAA, HITRUST CSF, and related information security policy and procedures. • Review and maintain Disaster Recovery and Business Continuity plans for cloud environments. • Provide oversight and budgeting for IT purchases, cloud consumption, and vendor contracts. • Provide oversight and leadership for Internal and External Audits, including HITRUST, SOC 2, and HIPAA assessments. • Oversee cybersecurity protections on network, cloud, and infrastructure resources in line with InfoSec policy and HITRUST controls. • Deliver major infrastructure projects and service improvements on quality, productivity, and ROI goals. • Maintain monitoring and controls that keep critical systems available with minimal interruption. • Abide by all obligations under HIPAA related to Protected Health Information (PHI). • If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources. • Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company. • This job description is not a comprehensive list of duties; responsibilities may change at any time with or without notice Required Skills And Competencies • Visible executive leadership: attract, develop, and retain talent; set priorities; and lead change with urgency and accountability. • Microsoft Azure cloud architecture, operations, and disaster recovery. • HIPAA, HITRUST CSF, and SOC 2 audit and control practices. • Ability to establish, implement, and enforce IT standards and metrics that meet business requirements. • Excellent communication and service orientation; able to explain technology in business terms and work across the enterprise. • Strategic, analytical problem-solver focused on continuous improvement Supervisory Responsibility - The Senior Director of IT leads supporting employees in the IT department. Position Type And Expected Hours of Work -Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00AM to 5:00PM CT. We cover clients from West to East Coast; work times must be adjusted to cover meetings in all time zones. Ability to work extended hours, weekends, and holidays pursuant with industry demands. Required Education And Experience • A minimum of 10 years of experience in technology leadership positions with an emphasis on infrastructure, Microsoft Azure, and operations. • A strong technical background in Microsoft Azure and data and/or voice networking. • Substantial experience leading, directing, and controlling a complex, highly technical cloud infrastructure organization. • A record of accomplishment of working collaboratively and productively with business partners Preferred Education And Experience • Healthcare IT experience and familiarity with PHI protection in cloud environments. • Call Center / CCaaS IT experience What We Have to Offer Our benefits package is designed to keep our employees happy and healthy: physically, mentally and financially. • Medical, Dental and Vision insurance • Disability and Life insurance • Employee Assistance Program • Remote work options • Generous Paid-Time Off • Annual Reviews and Development Plans • Retirement Plan with company match immediately 100% vested Liviniti, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Liviniti LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Liviniti, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Liviniti, LLC employees to perform their job duties may result in discipline up to and including discharge. EOE M/F/D/V