Senior Director of Strategy & Operations

Job Description About Our Client Walker Bowen Talent Partners is excited to partner with a rapidly growing healthcare technology company that is transforming access to non-emergency medical transportation (NEMT) across the United States. Through innovative technology and a nationwide transportation network, our client helps health plans, providers, and government programs improve access to care while delivering a better patient experience. As the organization continues to scale, our client is seeking a Senior Director of Strategy & Operations to play a critical leadership role in driving operational excellence, strategic initiatives, and cross-functional execution. The Opportunity Reporting directly to the Chief Operating Officer, the Senior Director of Strategy & Operations will serve as a trusted business partner, helping solve the organization's highest-priority operational and strategic challenges. This is a highly visible leadership role for someone who enjoys combining strategic thinking with hands-on execution. You'll lead an established Strategy & Operations team while partnering with leaders across Operations, Product, Engineering, Finance, Client Success, Legal, and People to improve performance, optimize processes, and build a scalable, enterprise-ready organization. If you're energized by solving complex business problems, leveraging data to influence decisions, and leading high-impact initiatives, we'd love to speak with you. Key Responsibilities Lead, mentor, and develop a high-performing Strategy & Operations team of approximately 10 professionals. Partner directly with executive leadership to solve complex operational and strategic challenges. Build business cases, financial models, and data-driven recommendations that support key business decisions. Drive initiatives that improve operational efficiency, scalability, and profitability across the organization. Partner with Operations to streamline workflows, improve processes, and enhance performance. Collaborate with Product and Engineering teams to translate operational needs into scalable technology solutions. Identify opportunities to improve client economics, resource utilization, and overall business performance. Establish scalable operating processes, performance metrics, and accountability across multiple business functions. Influence senior leaders and cross-functional stakeholders to drive alignment and execution. ​ Requirements Required 8-10+ years of experience in strategy, operations, management consulting, or a related field. Strong consulting background with experience at a top-tier consulting firm (McKinsey, Bain, or BCG strongly preferred). Experience leading Strategy & Operations, Business Operations, or Strategic Operations within a high-growth, venture-backed organization. Proven success leading, developing, and coaching high-performing teams. Exceptional analytical and problem-solving abilities with advanced Excel proficiency. Strong executive presence with the ability to communicate effectively across all levels of an organization. Demonstrated success managing complex, cross-functional initiatives in fast-paced, evolving environments. A hands-on leadership style with the willingness to dive into the details when needed. Preferred MBA or equivalent advanced business experience. Experience scaling teams, operations, or organizations during periods of rapid growth. Experience working directly with C-suite executives. Background in healthcare, logistics, transportation, marketplace businesses, or other operationally complex industries. Experience with SQL, Python, R, or other analytical tools. ​ Benefits Our client offers a remote-first work environment, competitive compensation, and comprehensive benefits including: Career growth and development opportunities in a mission-driven organization Competitive salary, annual bonus opportunities, and equity options Remote with flexible hours Comprehensive medical, dental, and vision insurance 401(k) with company match ​ Generous PTO, paid company holidays, and paid parental leave