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Job Details
Position Overview
The Senior Director, Practice Systems, Product & Business Enablement is a strategic leadership role within the MSO Technology Solutions organization, responsible for the vision, roadmap, delivery, and continuous improvement of the non-clinical systems and workflows that power day-to-day operations across the MSO. This includes practice management and other business-critical platforms supporting scheduling, patient access, check-in/out, insurance verification, prior authorization, revenue cycle workflows, and related administrative functions.
This leader will operate with a strong product mindset, ensuring that technology investments are tightly aligned to business priorities, user needs, and measurable operational outcomes. They will work in close partnership with field operations, revenue cycle, clinical and administrative leaders, and technology partners to identify high-value problems, prioritize opportunities, and deliver practical solutions that reduce administrative burden, improve billing accuracy, increase throughput, and support a high-quality patient and staff experience.
A key part of the role is translating operational needs into clear product direction and disciplined specifications that can be executed in partnership with a Principal Architect / Forward Engineer and an AI-enabled delivery model. This leader does not need to be the deepest technical architect, but they must be highly effective at framing problems, defining desired outcomes, driving prioritization, and enabling rapid, high-quality execution through strong collaboration with architecture and engineering partners.
As the MSO expands into new specialties, markets, and care models, this leader will ensure that core business systems and workflows remain scalable, adaptive, and performance-oriented. The ideal candidate brings a combination of healthcare or adjacent provider workflow experience, product-oriented leadership, and a relentless focus on incremental business value.
Key Responsibilities:
Product Strategy and Roadmap
Own the strategy, roadmap, and lifecycle for practice systems and related administrative platforms across the MSO.
Apply product management principles to identify user needs, prioritize opportunities, and sequence investments based on business value, feasibility, and organizational readiness.
Translate operational pain points and strategic priorities into clear problem statements, product direction, and measurable outcomes.
Balance enterprise standardization with flexibility needed to support specialty, market, and operational differences.
Business Enablement and Operational Impact
Lead the continuous improvement of systems and workflows that support front-office, administrative, and revenue-enabling functions, including scheduling, registration, check-in/out, insurance verification, prior authorization, and related business processes.
Drive measurable improvements in operational performance, such as administrative efficiency, billing accuracy, throughput, cycle times, staff experience, and patient experience.
Partner closely with operations and revenue cycle leaders to ensure solutions address root causes and create durable business value.
Maintain a strong orientation toward incremental wins, adoption, and outcomes rather than feature delivery alone.
Cross-Functional Leadership
Serve as a senior partner to field operations, business leaders, revenue cycle teams, and technology stakeholders in shaping priorities and delivering change.
Build strong relationships across a matrixed environment, aligning diverse stakeholders around common goals, tradeoffs, and roadmaps.
Lead through influence, clarity, and execution discipline in a fast-paced, evolving organization.
Architecture, Specifications, and AI-Enabled Delivery
Partner closely with a Principal Architect / Forward Engineer to translate business needs and product priorities into disciplined specifications that enable efficient solution design and delivery.
Contribute to an operating model in which clear requirements, thoughtful product framing, and strong architectural partnership accelerate execution through AI-enabled development and delivery approaches.
Ensure solutions are designed with scalability, usability, reliability, and operational sustainability in mind.
Help establish repeatable ways of working that improve speed, quality, and consistency across technology delivery.
Innovation and Modernization
Identify and evaluate emerging technologies, automation opportunities, and AI-enabled capabilities that can simplify administrative workflows and improve operational performance.
Champion practical innovation, focusing on solutions that are implementable, measurable, and meaningful to end users and the business.
Support the evolution of business systems and processes to meet the needs of a growing, multi-specialty MSO.
7. Travel and Field Engagement
Spend time in the field visiting practices to understand workflows, challenges, and opportunities firsthand.
Build deep empathy for the lived experiences of staff and patients, ensuring systems are grounded in real-world needs.
Expected travel: ~20-30%, with flexibility based on organizational needs.
This job profile description is a standardized, non-contractual reference description and global reference tool provided for organizational consistency and talent architecture purposes across Cencora. It does not alter actual job duties, responsibilities, reporting lines, working conditions, grading, compensation, or other essential terms and conditions of employment.
Actual duties and responsibilities may vary based on business needs, local requirements, and operational practices. Where a team member's role is governed by an employment agreement, local terms and conditions, prior job description or collective bargaining agreement, those documents shall prevail in case of any inconsistency. Mandatory local laws shall also prevail.
Key Qualifications
Bachelor’s degree in information systems, healthcare administration, business, engineering, or a related field; advanced degree preferred.
10+ years of progressive leadership experience in healthcare technology, business systems, digital product management, operational enablement, or related functions.
Experience leading or enabling systems and workflows in healthcare provider, ambulatory, MSO, physician practice, or closely related environments.
Demonstrated success applying
product-oriented ways of working
to operational or workflow-heavy business domains.
Strong track record of delivering
measurable business outcomes
, not just technical implementations.
Experience partnering across operations, revenue cycle, business, and technology teams in complex, matrixed organizations.
Ability to translate business needs into structured priorities, roadmap decisions, and clear specifications for technical delivery teams.
Strong executive communication, stakeholder management, and change leadership skills.
Leadership Competencies
Strategic Orientation:
Ability to balance long-term business enablement goals with the tactical demands of execution and scalability.
Operational Excellence:
Demonstrates rigor and discipline in managing processes, driving efficiency, and delivering results.
Empathy for Stakeholders:
Balances the needs of staff, patients, and field operations with a focus on creating seamless, impactful experiences.
Enablement Mindset:
Builds tools, structures, and cultures that empower staff and administrators to succeed, fostering a sense of ownership and accountability.
Change Leadership:
Guides teams through ambiguity and transformation, ensuring clarity, alignment, and engagement throughout the journey.
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit
https://www.virtualfairhub.com/cencora
Full time
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email
[email protected]
. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Affiliated Companies
Affiliated Companies: ASD Specialty Healthcare LLC