Senior Director, Quality Assurance Engineering

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Senior Director, Quality Assurance-ServiceMax Hybrid-San Ramon, CA (3 days a week) Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. The QA Manager is a hands-on quality leader responsible for ensuring the reliability and release readiness of the Go Mobile application across iOS, Android, and Windows devices. This role focuses on both manual and automated testing, guiding how quality practices are applied throughout the mobile development lifecycle. Working closely with QA engineers, mobile developers, backend teams, product management, and support organizations, the QA Manager ensures that testing approaches reflect real-world enterprise usage and release risks. The role participates from early planning and test strategy definition through validation and release readiness, ensuring quality is embedded throughout development and delivery. Key Responsibilities: Lead manual and automated testing efforts across diverse projects Provide technical guidance to QA engineers in test design, execution, and defect analysis Perform root cause analysis and support bugfix validation Triage defects and collaborate with developers to ensure timely resolution Develop and maintain automated test frameworks integrated with CI/CD pipelines Perform exploratory, regression, usability, and acceptance testing Execute performance and scalability tests to validate system reliability under load Contribute to QA activities across product, plugin, and toolchain testing tracks Collaborate with development, product, and DevOps teams to ensure test coverage and release readiness Participate in planning, execution, and release phases of each project Deliver accurate time and effort estimates for assigned QA tasks Track and report quality metrics, coverage, and defect trends Required Qualifications: 15+ years of experience in software quality engineering, including experience leading QA teams for enterprise software products Ability to commute to the San Ramon office at least 3 days a wee k. Experience defining and driving quality and automation strategy for complex software systems, including service-based or API-driven architectures Experience driving organization-wide automation, testing, and release practices. Strong understanding of modern test automation frameworks and CI/CD-driven quality practices, with prior hands-on experience Experience testing applications that interact with backend services or APIs Proven ability to collaborate with cross-functional teams, including engineering, product management, support, and release operations Strong experience working with engineering leadership to evolve development lifecycle and quality standards Strong analytical and problem-solving skills with the ability to identify systemic quality risks across different parts of the software stack Preferred Qualifications: Strong experience testing cross-platform mobile applications (iOS and Android, Windows or tablet environments a plus) Experience working with systems composed of multiple components such as mobile applications, web applications, and backend services Familiarity with microservices-based architectures or distributed systems Experience supporting enterprise software where behavior may vary based on configuration, integration, or customer customization. Familiarity with Salesforce-based applications or configurable enterprise platforms Experience working with globally distributed engineering teams Experience using AI-assisted development or testing tools to improve test design, automation development, or defect analysis Experience validating AI-enabled product features, including testing non-deterministic system behavior and evaluating output quality At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here ."