Senior Dispatcher (US Medical Logistics, WFH)

Work Type: Freelance - Full-Time

You will undergo a 1-month training period under a freelance contract. Upon successfully completing the training, you will be offered a regular full-time position with company benefits.

Monthly Salary: PHP 50,000 - PHP 60,000

Training Schedule (Friday-Sunday)

• Shift Time: 7:30 AM - 7:30 PM EST
• Lunch (EST): 12:00 PM - 1:00 PM
  

What are we looking for?

Skills Required

• 3+ years of work experience as a dispatcher in a US setting.
• Work experience in US Logistics industry is a must
• Knowledgeable in TMS, GPS, Google Maps and the likes.
• Ability to work under pressure.
• Working with sense of urgency
  
  

Must haves:

• US Medical Logistics or just US Logistics industry background experience. (Don't endorse who came from Ride Hailing industries e.g. Uber, etc) (they will not entertain also if the applicant doesn't have US Medical Logistics/Logistics experience)
• Must be amenable to shifting schedules and open to 4 by 3 schedules/ 4 days work and 3 days off (10-12 work hours per day)
• Must be willing to work on weekends. (There are schedules, for example like, Friday - Monday or Thursday - Sunday)
• Should be okay to work during lunch hours (due to the nature of the work, there will be times that they need to accommodate a dispatch due to emergency as they might save lives)
• Should have work experience in dispatching tools
• Should have work experience in GPS and/or able to navigate Google Maps
  
  

What will you do?

Driver Management & Coordination

• Real-Time Fleet Oversight: Monitor driver locations via GPS/telematics to ensure they are on schedule for pickups and deliveries.
• Dynamic Routing: Independently assign "on-the-fly" rush orders to the most efficient driver based on proximity, vehicle type, and current traffic conditions.
• Driver Support: Act as the primary point of contact for drivers regarding vehicle issues, delivery delays, or navigation assistance.
• Performance Monitoring: Track driver "dwell times" and ensure they are moving quickly through each stop to meet same-day windows.
  
  

Client Communication & Service

• Live Order Tracking: Provide clients with accurate, real-time updates on the status of their high priority shipments.
• Problem Resolution: Proactively notify clients of any potential delays and offer immediate solutions (e.g., rerouting or re-dispatching).
• Customer Inquiry Handling: Professional handling of incoming calls and emails regarding new quotes, order changes, or proof of delivery (POD) requests.
• Professionalism: Maintain a high level of "American-standard" customer service, ensuring clear and concise English communication.
  
  

Logistics Administration & Workflow

• Data Entry & Accuracy: Ensure all job details, driver assignments, and timestamps are accurately recorded in the dispatch software (e.g., ServiceTitan, OnTime, or similar).
• Coverage & Handover: Execute a seamless "shift handover" to the second dispatcher, ensuring all pending orders or driver issues are clearly communicated.
• Document Management: Monitor and verify the upload of digital signatures, photos, and Proof of Delivery (POD) documents.
• Independent Operation: Manage the entire dispatch desk solo during overnight/weekend hours, making high-stakes decisions without needing to escalate to US management for routine logistics issues.
  
  

Baltimore Market Specifics (Training Required)

• Geography Mastery: Learn and memorize key Baltimore corridors (e.g., I-95, I-695, I-83) and neighborhood patterns to better predict travel times.
• Priority Handling: Recognize and prioritize "hot" clients or deliveries that require immediate attention over standard accounts
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client has been in business for over a decade. They are dedicated to meeting your pick-up, delivery and logistics needs. A full service 24/7 dispatch center and on demand/routed medical courier TSA Compliant Dispatchers and Driving Force. Hospital, clinic, warehouse, airport pickup and laboratory samples, surgical instruments, blood product, laboratory specimens, pharmaceuticals and organs for research.

#ConnectOSCareers #JoinConnectOS #ConnectOSRecruitment

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.