Senior Engineer Manager

The Company: AudienceView is an organization of people who are passionate about the business of Live Events . We create industry-leading software solutions that fuel attendee engagement, ticket sales and advertising solutions for thousands of sports, music and theatre venues in 16 countries around the world. AudienceView employees share a vision to help entertainment organizations deliver exceptional experiences for people who love live events . We achieve this through innovative technology, popular media brands, effective distribution strategies and a dedicated team of experts that help create customer success every single day. About the Role We're midway through a significant transformation: moving a mature, high-trust product suite from a legacy monolith toward cloud-native microservices, while continuing to build new AI-powered features for clients who depend on us every night. We are looking for a Senior Engineering Manager who can lead that journey at the team level: someone who is equally at home in a code review and a career conversation, who can grow first-time Team Leads and raise the bar on delivery. This is a player-coach role. You will manage a portfolio of 2-4 internal and client-facing projects and their associated teams, contribute meaningfully to architecture and engineering practice, and be accountable for the health, growth and output of your teams, all while keeping one eye on the long-term modernization roadmap and another on the clients counting on you. What You'll Do: Lead and Grow Your Team Own the growth, and performance of your team: Challenge and mentorship, not just oversight Build a pipeline of future leaders through development plans, clear feedback, meaningful 1:1s Lead by example on a difficult client call, a technical impasse, or temporarily filling the TL seat Build a team people are proud to be part of : safe, clear, accountable, and always improving Drive Delivery Across a Project Portfolio Maintain visibility across projects by tracking risks, dependencies, and delivery health. Partner with PMs, Product and clients to manage expectations, roadmap, and timelines. Raise the bar on quality through code standards, test discipline, and consistent practices. Contribute as a Technical Leader Own the end-to-end lifecycle of development efforts from technical requirements to delivery Champion our modernization as a shift in how teams think and build, not just a tech migration. Embed AI-assisted dev tools (Claude Code) into your team’s rhythm, to build habits that stick P artner Across the Business Align engineering efforts with strategic priorities and business goals Build relationships across functions : our best outcomes happen when we work across teams What You'll Need: 7+ years in software development with strong command of modern engineering practices. 3+ years managing people, including Team/Tech Leads or other managers. Proven delivery of complex software in client-facing or consulting contexts, on time and to quality. Hands-on proficiency in one of C++ or Java. These are the core platform technologies. Experience with relational databases (SQL Server) and ideally with OLAP / analytical databases Experience with cloud-native architecture (microservices, containers, cloud platforms) Working knowledge of API security and authentication (OAuth2, JWT, API keys) Nice to Have Full-stack JavaScript Experience (Node.js, React, TypeScript) Payment domain fluency (ex. PCI compliance) Experience with performance monitoring and observability tools (ex. Datadog). Comfort with agentic AI coding tools (e.g., Claude Code, Warp, Cursor) Why Work at AudienceView: We’re a global leader in live events technology. As the essential partner to get live events discovered, attended, and remembered, we help our clients sell more tickets every single day. We’re passionate about live entertainment . AudienceView believes in the power of live events and its purpose is to ignite that passion in people around the world. We have amazing clients. Our exciting roster of clients includes sports, live music, and performing arts organizations Our employees love us. We offer excellent benefits, competitive salaries, flexible hours, remote work opportunities, and more! We're a remote-first company. Our remote culture allows our employees to have the flexibility to work anywhere in the country they are residing (Canada, the USA, UK, and Chile). Diversity and inclusion are paramount to building our culture. The data is abundantly clear that diverse teams are more successful because they offer different perspectives, increased innovation, faster problem-solving, and higher employee engagement among other benefits. Flexible work schedule: AudienceView empowers permanent employees to take off alternating Fridays by condensing their two-week schedule into 9 days. Flexible, uncapped vacation and sick policy. Employees need time away from work to recharge. At AudienceView, diversity and inclusion are core values. We believe that a wide range of perspectives and experiences strengthens our team, benefits our clients, and enriches our workplace. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply. Accommodations are available throughout the recruitment process upon request. Important Hiring Notice: AudienceView only extends job offers after direct conversations with both the hiring manager and HR via Microsoft Teams. We do not make offers via text or without a formal interview. If you receive a suspicious message, please disregard it. This position is for an existing vacancy on our team, and we’re excited to find the right person to join us. We value clear communication, so if you interview with us, you’ll hear back about our decision within 45 days of your final interview. For compliance and transparency, we securely keep job postings and application details for up to three years after the posting closes.