A Collection Analyst is responsible for managing, analyzing, and optimizing the process of recovering overdue payments or debts from customers or businesses. The role involves data-driven analysis, customer communication, and implementation of effective collection strategies. Has to do B2B collections & dispute resolution. Contact customers for payment through phone & email and adhere to collections strategy Analyze AR aging reports, prioritizing customer accounts and take necessary actions to expedite resolution Respond to inquiries from customers or internal stakeholders regarding account reconciliations. To acquire new process knowledge and operate as a domain knowledge expert; maintain exceptional cases database and process updates To work on process improvements and instigate sharing of best practices across the team. Ensure adherence to Company Policies and Procedures Bachelor’s degree or equivalent relevant experience. Minimum 0-3 years of experience in Accounts Receivable (AR) Collections or a similar role