Senior Full Stack Software Engineering

Job Description This is a remote position. Location: Remote Engagement Type: Project-based Assignment; B2B Contract Duration: 6 months with auto-renew Timezone: CET (±3 hours) Be Part of Our Global Engineering Network! Our client is seeking an experienced Senior Full Stack Software Engineer with strong expertise in the Zendesk Platform to support the development, configuration, integration, and delivery of modern customer and employee service solutions. The ideal candidate will have 3–5 years of experience with the Zendesk Platform , strong software development experience, and relevant Zendesk certifications , particularly Customer Service Platform and Zendesk AI . Experience with Employee Service Platform, Workforce Management, and Quality Assurance is highly desirable. You will work closely with clients, project managers, designers, engineers, PMO teams, and business stakeholders to translate requirements into scalable, secure, and high-quality software solutions. Key Deliverables Zendesk Platform Development Configure, customise, and maintain solutions on the Zendesk Platform . Develop and extend Zendesk solutions using the Zendesk Apps Framework (ZAF) and ZAF SDK . Build reusable Zendesk apps, extensions, and components to support business requirements. Implement and integrate Zendesk Customer Service and Zendesk AI capabilities. Support Employee Service Platform, Workforce Management, and Quality Assurance solutions where required. Translate business and technical requirements into effective Zendesk-based solutions. Full Stack Software Development Design, develop, test, and deploy modern web and mobile applications . Develop reusable, maintainable, and scalable software components. Work across both client-side and server-side technologies . Develop and integrate Web APIs, REST, SOAP, XML, and JSON services. Work with frontend technologies including JavaScript, TypeScript, React, Angular, jQuery, HTML, CSS, and MVC . Work with server-side technologies such as .NET Core, Java, PHP , or equivalent. Develop and maintain database solutions using MS SQL Server, T-SQL, PL/SQL , or equivalent technologies. Cloud, Integration & DevOps Integrate Zendesk and custom applications with third-party systems and enterprise platforms. Work with cloud platforms such as Microsoft Azure and AWS . Support application deployment, configuration, updates, and maintenance. Contribute to CI/CD pipelines using tools such as Azure DevOps and GitHub Actions . Collaborate with third-party technical teams to deliver reliable system integrations. Apply secure development and integration practices across applications and APIs. Client & Stakeholder Collaboration Meet with clients to understand business and technical requirements . Work closely with project managers, designers, engineers, PMO teams, and business stakeholders. Translate complex technical requirements into clear and practical solutions. Participate in technical discussions, solution design, and project planning. Communicate effectively with both technical and non-technical stakeholders. Work independently or collaboratively depending on project requirements. Quality & Continuous Improvement Test individually developed components to ensure a high level of quality. Troubleshoot and resolve application and integration issues. Participate in code reviews and follow software development best practices. Ensure applications meet technical, functional, security, and performance requirements. Stay informed about emerging technologies, software development trends, and low-code platforms . Identify innovative approaches that improve solution quality and delivery effectiveness. Requirements Ideal Profile 3–5 years of experience with the Zendesk Platform . 3–5 years of software development and/or low-code platform experience . Strong experience in Zendesk Platform configuration and development . Proven experience working with cross-functional teams, PMO, clients, and business stakeholders . Strong communication and interpersonal skills. Ability to explain complex technical concepts clearly. Self-starter with the ability to work independently and as part of a distributed team. Strong problem-solving, analytical, and innovative mindset. Excellent written and spoken English . Bachelor’s degree in IT, Computer Science, Software Engineering , or a related discipline, or equivalent professional certifications and experience. Mandatory Zendesk Certifications Zendesk Customer Service Platform Certification – Must Have Zendesk AI Certification – Must Have Desirable Zendesk Certifications Zendesk Employee Service Platform Zendesk Workforce Management Zendesk Quality Assurance Technical Skills Zendesk Zendesk Platform Zendesk Apps Framework (ZAF) ZAF SDK Zendesk configuration and customisation Zendesk Customer Service Zendesk AI Employee Service Platform Workforce Management Quality Assurance Frontend JavaScript React Angular jQuery HTML CSS MVC Responsive web development Backend .NET Core Java PHP Server-side application development API development Web Services & Integration REST APIs Web APIs SOAP XML JSON Third-party system integration Database MS SQL Server T-SQL PL/SQL Relational database development and management Cloud & DevOps Microsoft Azure AWS Azure DevOps GitHub Actions CI/CD Cloud application deployment Leadership & Professional Skills Builds productive relationships across technical and business teams. Works collaboratively across distributed teams, sharing knowledge and expertise. Demonstrates strong ownership and accountability for deliverables. Actively identifies new approaches that improve quality and effectiveness. Stays current with emerging technologies and their potential business applications. Demonstrates strong client-facing and stakeholder management skills. Able to make complex technical concepts clear and understandable. Nice to Have Experience with Microsoft Power Platform , including Power Apps, Power Automate, and Dataverse . Experience with UiPath or other RPA technologies. Experience working within enterprise consulting or professional services environments. Experience supporting large-scale customer service or employee service transformation initiatives. Experience working with North American time zones . Additional Zendesk certifications beyond the mandatory requirements. Why Partner with Us? · Clear scope with no ambiguity over deliverables. · Opportunity for repeat engagements based on performance. Selection Process 1. Proposal Submission Submit your professional profile/CV by applying for the role. 2. Business Alignment Call 30-minute virtual discussion with a Human Capital Consultant to review scope and expectations. 3. Verification Opportunity to complete Castille Vetting (background and compliance checks). 4. Client Skills Review Direct interview with the end client to discuss project specifics. Project-specific technical assessment (if required). Ongoing Business Support · Access to CX guidance and market insights through our professional network.