Senior Helpdesk Analyst

Description The Service Desk Analyst provides technical support to internal employees by troubleshooting computer hardware, software, mobile devices, phones, and office equipment. This role supports laptops, desktops, tablets, printers, audio/video conferencing systems, Microsoft Teams, and NICE telephony systems. The analyst helps resolve IT issues, manages user accounts, and ensures employees can work efficiently. Key Responsibilities • Respond to IT support requests through phone, email, or ticketing system. • Troubleshoot and resolve hardware, software, printer, mobile device, and phone issues. • Set up and maintain laptops, desktops, tablets, phones, and other IT equipment. • Create and maintain user accounts, mailboxes, distribution lists, and meeting rooms. • Support Microsoft 365, Exchange, Active Directory, Azure AD, and Intune environments. • Install software, updates, patches, drivers, and security tools. • Maintain printer services and print servers. • Provide new employee training on computers, phones, voicemail, and office technology. • Assist with testing and deploying new applications, upgrades, and technology solutions. • Work with IT Asset Management to track and manage equipment inventory and disposal. • Perform password resets and support antivirus/security updates. • Provide Tier 1 support for Teams and NICE CXOne phone systems. • Support users across multiple locations, including remote employees. • Document procedures, maintain licensing compliance, and follow IT best practices. • Participate in an on-call rotation for after-hours support. • Collaborate with other IT team members to improve service and resolve issues. Additional Skills & Qualifications Excellent technically - excellent communication. Job Type & Location This is a Contract position based out of Columbus, OH. Pay and Benefits The pay range for this position is $30.00 - $38.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Columbus,OH. Application Deadline This position is anticipated to close on Aug 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.