Senior Incident Response Analyst

Job Description Where you’ll work: Guatemala (Remote) Security at GoTo Everyone deserves to work in a safe and secure environment. That's why we're passionate about delivering secure, remote workforce products and services that prioritize the protection of business assets, customer data, and employee information. We're committed to creating products that are not only secure but also user-friendly and accessible to all. We thoughtfully infuse AI into our tools, leveraging it as a powerful resource to deliver genuine, practical value and address real security challenges. Join us and help create a future where security meets simplicity and AI-powered innovation. Your Day to Day As a Senior Information Security Analyst , you will: Identify, assess, and manage security incidents across cloud, identity, endpoint, and network environments. Lead incident response activities, including investigation, containment, eradication, recovery, and post-incident reviews. Serve as the primary escalation point for Information Security Analysts, providing guidance on complex alerts, root-cause analysis, investigation strategy, and analyst mentorship. Drive continuous improvement of SOC tools, workflows, procedures, and alerting by reducing noise, optimizing detections, and increasing automation without compromising security coverage. Partner with SOC, Offensive Security, Engineering, IT, Cloud, and business teams to identify detection and response gaps, validate controls, and remediate security weaknesses proactively. Champion the use of AI, advanced analytics, threat intelligence, and industry best practices to improve alert fidelity, threat detection, analyst productivity, and overall security posture. What We’re Looking For As a Senior Information Security Analyst , your background will look like: 5+ years of hands-on experience in a SOC, incident response, or similar cybersecurity role, with a strong track record in security investigations. Strong experience securing cloud-first environments, particularly AWS, with familiarity across other cloud platforms. Proven expertise with modern security tools, including EDR/ITDR, CSPM, SIEM and logging, email protection, network and access security, case management/workflow platforms, and SOAR. Strong incident response knowledge across endpoint, cloud, identity, SaaS, and network attack scenarios, with experience in threat intelligence platforms and structured threat hunting programs. Experience developing or improving playbooks, runbooks, automated response workflows, and AI/ML-driven security capabilities to enhance detection and analyst efficiency. Excellent written and verbal communication skills, with the ability to clearly document incidents and communicate technical findings to technical and non-technical stakeholders; relevant certifications such as GCFR, AWS Security Specialty, or AZ-500 are a plus. What We Offer At GoTo, we believe in supporting our employees with a comprehensive range of benefits designed to fit your life—at work and beyond. Here are just some of the benefits and perks you can expect when you join our team: Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs Paid holidays, volunteer time off, and quarterly self-care days and no meeting days Tuition and reading reimbursement programs to support your continuous learning and professional growth Thrive Global Wellness Program, Confidential Employee Assistance Program (EAP) Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact. At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed . Learn more.