Senior IT Engineer (LATAM only)

Job Description This is a remote position. Only LATAM-based candidates (bilingual in Spanish and English) We are seeking a highly skilled Senior Infrastructure & Security Engineer to join our remote IT team. This role is ideal for a proactive and experienced professional who can handle advanced troubleshooting, manage and improve IT infrastructures, and ensure the stability, security, and scalability of both internal systems and client environments. Responsibilities Provide advanced technical support and remote troubleshooting for network, hardware, and software issues. Manage, monitor, and optimize servers, user accounts, and security settings in Microsoft 365, Google Workspace, and cloud environments. Administer, configure, and maintain IT systems, backups, and disaster recovery processes. Design and implement infrastructure improvements to enhance performance, security, and scalability. Configure and support networking components (firewalls, VPNs, VLANs, routing). Support automation and integration of IT systems using tools like Zoho, Monday, or similar platforms. Hands-on experience with QuickBooks is REQUIRED (the candidate must be comfortable supporting users and troubleshooting QuickBooks-related issues). Lead or assist in incident response efforts, including security-related events and high-priority outages. Document procedures, configurations, and technical environments accurately. Assist with onboarding and access management across multiple client accounts. Escalate critical incidents to the Head of IT when necessary while maintaining ownership and follow-up. Proactively identify opportunities to improve workflows, reliability, and security standards. Ensure compliance with security and data protection best practices across all environments. Requirements 7+ years of experience in IT infrastructure, systems administration, or MSP environments. Strong knowledge of networking (firewalls, VPNs, Windows & Mac environments). Hands-on experience with Microsoft 365, Azure, AWS, or similar cloud platforms. Experience managing backups, disaster recovery, and endpoint security. Familiarity with automation or system integrations (Zoho, Monday, or similar tools). Ability to troubleshoot complex issues independently. Strong English communication and documentation skills (B2–C1 required). Ability to manage priorities and work effectively in a fully remote environment. Reliable workstation setup and stable internet connection. Benefits Long-term contractor collaboration. Fully remote work environment. Exposure to diverse U.S.-based clients and infrastructure projects. Opportunities for professional growth and technical specialization.