Senior IT Medical Imaging Analyst, Hybrid

At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations , we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program , telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics. Location: 100% Remote Currently Virtua welcomes candidates for 100% remote positions from: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV only. Remote Type: Hybrid Employment Type: Employee Employment Classification: Regular Time Type: Full time Work Shift: 1st Shift (United States of America) Total Weekly Hours: 40 Additional Locations: Job Information: *Epic Cupid Certification *Cardiology Operational experience strongly preferred Job Summary: Responsible for enhancing, supporting, and maintaining medical imaging and clinical applications within the Virtua Health System. Demonstrates subject matter expertise in solutions development and implementation of software and workflow design in the following service lines: Cardiology, Dental, Maternal Fetal Medicine, Neurology, Perinatal, and Radiology. Additionally, responsible for understanding and documenting complex business needs as well as recommending appropriate IS solutions. Extensive knowledge of customer workflow, application software, technical system integrations, modality configurations, and building tools. Responsibilities include providing instruction on various technical topics to other team members, assisting with oversight of at least 5 IT applications and providing expertise and leadership for at least 5 projects per year. Assistance with the optimization of the application through development of new functionality, testing and implementing scheduled vendor releases and system upgrades, and fixing system defects. Provide technical and functional application analysis, define system requirements, system integration specifications, and work with Informatics in developing Visio models using best practices for build and configuration, workflow analysis, maintenance, data integrity, and auditing capabilities. Knowledge and adherence to cybersecurity and HIPAA policies and practices. The Sr Medical Imaging Analyst position will manage external IS vendor relations for greater than 5 medical imaging, and/or clinical applications. Facilitates IT Questionnaires as assigned. Job Responsibilities: - Interprets and analyzes complicated workflow/system requirements to design, configure, test and implement medical imaging and clinical application solutions while creating and maintaining all documentation for assigned applications in order to establish standards for configuration, integration, and enhancements within the application. - Works independently to handle day-to-day support of IT applications including error management, maintenance and troubleshooting of medical imaging and clinical systems including but not limited to application workflow, design, integration, and other related activities. Maintains extensive working knowledge and documentation of business processes, workflows and regulatory requirements. Conducts research on emerging technologies to stay current on newest technologies to optimize workflow, patient safety, regulatory requirements, and system integration improvements as related to service line support. Facilitates effective customer engagement through regular meetings, rounding, participation in IT initiatives, and communications regarding requirements, enhancements, priorities, and upgrades. Develops detailed design specifications and builds application components based on customer needs and software capabilities. Analyzes new functionality in releases to determine how it should be used. Works closely with other IT personnel, Virtua clinical and business operational leaders to ensure timely resolution of issues. Represents business application needs to management as part of the annual IT strategic planning process. -Performs system administration work related to IT applications and associated systems; assists with development and implementation of procedures to support and maintain existing systems; responsible for testing disaster recovery plans for the Virtua environment. Collaborates with customers, Virtua IT resources, Informatics, and vendors to develop and design complex future state business processes and workflows. Maintains maximum system performance using appropriate tools, methods and thresholds to proactively monitor critical issues and takes corrective action to rectify and minimize system interruptions. - Spearheads small to medium projects and/or upgrades as necessary following all project management standards. Assists with troubleshooting and problem-solving support and acts as a technical resource to other IT staff. Actively participates in system build, configuration, and testing events. Develops complex test plans and completes unit and integrated testing for supported applications including 3rd party applications. Prepares required testing validation documentation and obtains review and necessary approvals for go-live. - Works independently on small/medium team projects within the designated timeframe and under guidance of Lead Analyst, Architect, or manager. Serves as a role model, team lead and mentor for staff; enforces best practices, accepts stretch assignments, leads service improvement efforts within the team, creates education sessions to share technical knowledge, and facilitates team meetings when requested by the team manager. - Maintains CMDB within Service Now to ensure appropriate documentation for modalities, medical imaging equipment, and clinical applications. Adheres to IT Standards with Problem Management, Change Management. Content Management, Data Courier and IT Practices as required to provide on-call 24x7 support. Cultivates and disseminates knowledge of application change management best practices. Coordinates software updates and changes. Ensures high availability and performance of business applications meeting defined SLAs. Performs service interruption analysis to identify trends or service improvement needs. Periodically reviews the team’s customer ticket queues to ensure compliance with expected IT metrics for problems, requests and incidents. -Participates in performance improvement activities working closely with departments’ identified and key personnel to improve and/or design future needs and efficient workflow processes that include further integration for end users, clinical operational and physician users. Position Qualifications Required: Required Experience: At least 5+ years of experience directly related to healthcare IT, preferably in medical imaging technologies. Expertise in multiple medical imaging and clinical applications. Excellent facilitation and communication skills. Healthcare Business or clinical specialty experience is highly recommended. Must be knowledgeable regarding the business of health care, the flows of information and emerging technologies. Must be able to function with minimal supervision and as part of a team. Must be able to deal with ambiguity and multiple priorities in a busy decentralized multi-entity environment. Must be an excellent role model and service provider with a commitment to quality, with the ability to convey confidence in the IT function and provide leadership and mentoring to staff. Business or clinical specialty experience is highly recommended. 5+ years of Epic Cupid experience strongly preferred. Required Education: B.A./B.S. in Information Systems or related field required. A combination of relevant education and experience will be considered in lieu of a degree. Training / Certification / Licensures: Expertise and certification required in multiple IT applications. Other certifications may be requested as needed by Virtua. Proficient with MS Office applications, including Word, Excel, Visio, MS Teams, and PowerPoint. Also, proficient in the use of Service Now. #RD_P1 Annual Salary: $89,574 - $139,253 The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data. Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. For more benefits information click here .